Dial-up - installation (Windows XP)

This walkthrough outlines how to get your computer, using Windows XP, connected to the Internet using a regular dial-up modem.

Step 1: Open the Control Panel

1. Click on the Start menu.
2. Click on Control Panel.
3. If you're using Category View, click Network and Internet Connections then click Network Connections.
   NOTE: If you're using Classic View, click Network Connections from the list.

Step 2: Create a new connection

1. From the Network Connections window, click Create a New Connection from the upper left corner of the screen.
2. Click Next.
3. Choose Connect to the Internet. Click Next.

   

   Figure 1 - Create New Connection, Step 1 of 6

4. Choose Set up my connection manually. Click Next.

   

   Figure 2 - Create New Connection, Step 2 of 6

5. Choose Connect using a dial-up modem. Click Next.

   

   Figure 3 - Create New Connection, Step 3 of 6

6. Type TELUS Internet as the ISP Name. Click Next.

   

   Figure 4 - Create New Connection, Step 4 of 6

7. Type your local access number. If you do not know your local access number, refer to our list.

   NOTE: If you subscribe to Call Waiting on your phone line, ensure that it is disabled. If this service is not disabled while you're connected to the Internet, an incoming call will disconnect the modem. To disable Call Waiting, see How to disable Call Waiting below.

   

   Figure 5 - Create New Connection, Step 5 of 6

8. Enter, in lowercase, your username and password. Your username is the first part of your e-mail address preceding the @ symbol. For example, username@telus.net.

   If you do not remember your username and/or password please log in to your account and use the forgotten username or forgotten password forms. Alternatively, you can contact our help desk at 1-877-310-TECH (8324).

   

   Figure 6 - Create New Connection, Step 6 of 6

9. Place a check mark in Add a shortcut to this connection to my desktop.
10. Click Finish. This will return you to the Network Connections window.

Step 3: Connect to the Internet

1. Double-click your new TELUS Internet icon.
2. When you're ready to connect to the Internet, Click Dial.

   

   Figure 7 - Click Dial

How to disable Call Waiting

If you subscribe to Call Waiting on your phone line, ensure that it is disabled. If this service is not disabled while you're connected to the Internet, an incoming call will disconnect the modem.

To disable Call Waiting for the duration of your dial-up connection, add *70 before the local access number in your dial-up connection.