High speed help

Get help with many common high speed and home networking problems. Remember that PC HealthCheck software can help solve many Internet problems automatically.

Installation

• Install TELUS High speed using the TELUS High Speed Internet Kit

Troubleshooting

• Unable to connect with TELUS High Speed (wired)
• Intermittent connection with TELUS High Speed (wired)
• Unable to connect with TELUS Wireless Networking

FAQ

High Speed

• Why does TELUS track and set limits for high speed Internet usage?
• How much is a gigabyte (GB) of data?
• How will I know when I have reached my monthly limit?
• What happens if I exceed my usage limit?
• Why do I have significant usage?
• Will I be able to carry forward any unused usage balance for future use?
• If I change plans in the middle of my billing cycle, will my monthly usage be increased/decreased?
• Why do you call your service unlimited, when my monthly usage is limited?
• How can I track the equipment I am returning to TELUS?
• How do I redeem my special offer?

Wireless Networking

• Where do I install my wireless ADSL router?
• I just bought a new computer and want to network it to my existing computer. What do I do?
• Can cordless phones interfere with my TELUS Wireless Networking service?
• My network isn't working. What should I do?
• How do I install my network cards?
• How many computers can I have in my home network?
• How many wired and wireless computers can I have on my home network?