Check network settings (Windows Vista)

For instructions on installing TELUS ADSL High Speed service with Windows Vista, please visit www.telus.com/vista

All diagnostic functions in Windows Vista, including checking many settings requires Administrator Access. A pop-up window will appear when accessing these functions asking if you wish to continue. If these functions are attempted by a user without Administrator Access, will receive the same pop-up, along with a Admin username and password prompt. For details on User Account Control, please consult the Microsoft website at:

http://www.microsoft.com/windowsvista/features/default.mspx

To check your network preferences:

1. Click the Vista Icon - the start menu will be displayed
2. Click Network from the Navigation menu to the right of the start menu

   

   
   

   From the top menu of the network screen, choose Network and Sharing Center

   

3. on the left window menu, Choose Manage network connections

   

4. Right-click on the icon representing your ADSL connection and choose Properties

   

5. There are 2 TCP/IP settings in Vista; IPv4, which is current technology, and IPv6, which is new technology. TELUS uses IPv4 technology. Click the IPv4 entry and then click Properties

   

6. "Obtain an IP address automatically" should be selected (This is the default setting)

Validate and Release/Renew your IP address

This diagnostic function requires full Administrator access rights in order to function.

1. Click Vista Icon
2. Click All Programs
3. Click Accessories
4. Right-click Command Prompt and select Run as administrator
5. Click Continue at the User Account Control elevation prompt.
6. At the C:\> prompt, type ipconfig /release and press [Enter]. Wait for the operation to complete.
7. At the C:\> prompt, type ipconfig /renew and press [Enter]. Wait for the operation to complete.
8. At the C:\> prompt, type Exit and press [Enter] to close the window.

Check computer configuration

Reinstall TCP/IP

These functions are not part of connectivity troubleshooting in Windows Vista. For detailed information on changes to Networking with Windows Vista, please visit

http://www.microsoft.com/windowsvista/features/foreveryone/networking.mspx