TELUS TV - troubleshooting

1. What should I do if the TELUS TV Box is on, but my TV screen is snowy or blank?
2. What should I do if I cannot turn my TELUS TV Box on?
3. What should I do if my Remote Control cannot control my TELUS TV Box and/or TV?

1. What should I do if the TELUS TV Box is on, but my TV screen is snowy or blank?

   • Ensure that your TELUS TV Box is on (indicated by a green LED light at the front of the Box).
   • Tune your TELUS TV Box to a channel you subscribe to (e.g. Channel 1).
   • Ensure that your TV is tuned to the input that your TELUS TV Box is connected to. Depending on your TV and connection, this could be:
     • "Video In" or "Line In" - TVs with multiple inputs often label their Video Inputs as "Video1", "Video2", etc.
     • Channel 3 or 4.
     • Once you are tuned to the correct input, your TV should display your TELUS TV program.

2. What should I do if I cannot turn my TELUS TV Box on?

   • Check the power cord to your TELUS TV Box to ensure that it is firmly plugged in to the back of the TELUS TV Box as well as to the wall AC power outlet.
   • If it is plugged into a power bar or surge protector, ensure that the power bar or surge protector is on and has not tripped. If it has tripped, press the reset button on the power bar to restore power.
   • Ensure that your TV is tuned to the input that the TELUS TV Box is connected to. (See Problem No. 1 above.)
   • Ensure that your remote control is in the TELUS TV mode by pressing the "TELUS TV" button at the top of the remote control.
   • The "TELUS TV" button should light up when you press it.
     • If it does not light up, change the batteries in your remote control.
     • If the button lights up, point the remote control at the TELUS TV Box and press the power button.
   • If the green LED light at the front of the TELUS TV Box lights up, your Box is now on and working.

3. What should I do if my Remote Control cannot control my TELUS TV Box and/or TV?

   • Ensure the correct mode is selected for the equipment you are trying to control:
   • If you are trying to control your TELUS TV Box, press the button labeled "TELUS TV" located at the top of your remote control;
   • The button should light up when you press it. If it does not light up, please replace the batteries in your remote control.
   • Ensure that there is a clear path between the remote control and the equipment; if necessary, clean the infra-red receiver on the equipment.
   • If your remote control works with your TELUS TV Box but not with your TV or VCR/DVD, try re-programming the remote control using the codes printed in the User Guide.

For additional assistance, please call 310-MYTV (6988) or e-mail us.