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Troubleshooting

  1. You receive a "password error" when logging into Personal Webspace
  2. Your personal page does not display

  1. You receive a "password error" when logging into Personal Webspace

    Step 1: Check your username

    1. You will need your Webspace username and password to log in. This may be different than your other TELUS Internet services login information.
    2. If you are unsure of what your Webspace username is, log in to your accounts and check your Personal Webspace options.

    Step 2: Check your password

    1. Please note that all usernames and passwords are case sensitive, and have no spaces in them.
    2. If you do not remember your password you may want to have it reset.
    3. This may take up to 15 minutes to take effect.
  2. Your personal page does not display

    Step 1: Try opening a different Web page

    1. If you are unable to view any Web pages, refer to our Internet troubleshooting guide.
    2. If you are able to view other pages and this is the only page you're unable to open, proceed to step 2.

    Step 2: Check the spelling of your URL

    1. Try retyping the Web site address of your personal Web page. It should be http://www3.telus.net/public/yourusername.

    Step 3: Make sure the initial page is loading

    1. If you see only a list of files and not the Web page as expected, this means your main html page is named incorrectly.
    2. The main file for your first page must be named ONE of the following:
      • index.htm
      • index.html
      • home.htm
      • home.html
      NOTE: All file names must be in lowercase letters.

    Step 4: Check your public_html folder

    1. When you log into your Webspace, there must be a public_html folder that contains your Web site files.
    2. If you do not have a public_html folder, refer to how to upload your personal web page.

    Haven't found your answer yet?  Chat with an agent now.