Moving?

Call us to get started

Please call us as far as possible in advance of your move and our dedicated move specialists will take care of the rest.

The 5 things you'll need for the call:

1. 1TELUS account number.
2. 2Account holder's date of birth or four digit TELUS account PIN.
3. 3Contact number during your move and alternate number (if available).
4. 4Full mailing address of where your new services will be installed, as well as your mailing address (if different). For rural addresses, please supply the rural civic address (i.e. township, range road, lot, block and plan).
5. 5Preferred disconnection and connection dates.

1-855-233-2301

Mon. - Fri.: 7:30 am - 8 pm
Sat. / Sun.: 9 am - 5 pm

Moving to a seniors care home? Download our PDF checklist before calling.

Learn more about preparing for your move

Moving to an apartment or condo?

The technician may require access to the main electrical and telephone room in your building. Please make arrangements with your building management in advance.

Save your voicemail messages

Write down any important voicemail messages to ensure that you have a backup in the unlikely event that a saved voicemail is not transferred to your new mailbox.

Update your TELUS Mobility account

To change your billing address, log in to your online account or call *611 from your mobile phone.

Learn more about adding additional TELUS services

Set up your new home with the best in home entertainment by adding additional services when you move. The more services you bundle, the more you save. Learn more about

• Optik TV
• Satellite TV
• Internet
• Home Phone

Thinking of adding a new TELUS service? Check for availability at your new home.

What to expect

A TELUS technician will:

• Call to confirm your appointment time shortly before your scheduled appointment
• Install all of your TELUS services at your new address, unless previously discussed that you will be self-installing your Internet services^**.

Note: Your services will be disconnected at your old address early on your move-in date, unless otherwise instructed.

Be available for the appointment

Someone over the age of 18 needs to be at the location during the appointment arrival window and throughout the entire installation. They should know where you would like your services installed.

Installing TV?

Please have your television placed where you would like the technician to connect it. TV services cannot be installed without the TV present.

Take everything with you

Bring all cables and equipment for your TELUS services to your new address; including modems, Ethernet cables, remotes, and PVR/digital box(s). If you are adding new services, we will bring your digital box(es) and any other equipment required.

Setting up your Internet

If you've made an installation appointment, your technician will set up your Internet for you. If you're self-installing, refer to the Movers package sent to your old address for simple setup instructions or download them here. Keep in mind that your service may not be working until midnight the day of your install. For further assistance, visit telus.com/support or call us at 310-TECH (8324).

** Your TELUS technician can set up all inside wiring necessary to connect your TELUS services; however we do not provide custom fishing of wires through your wall(s).

What to expect on your first bill

If you are subscribing to new services at the time of your move, your first bill at your new address might appear larger than normal. This is because TELUS normally bills its services one month in advance. The charges for your new service on the first bill will include one month of service that is billed in advance, plus the usage that occurs between your new service activation to your first billing date. For more details, visit telus.com/billing101.

Returning equipment

If you are removing services be sure to call us to let us know what services you would like to cancel. You can then return the relevant equipment to any Canada Post retail outlet. Please pack the equipment into a box(es) along with a copy of your bill showing your name and account number. Be sure to keep your way bill as confirmation of your return.

Questions about using your new TELUS services?

• For general inquiries visit telus.com/welcome.
• For technical assistance with your services:
• visit telus.com/help
• chat with us online at telus.com/chat
• contact 310-MYTV for assistance with TV services, and 310-TECH for assistance with all other technical issues.