Skip to content
Skip to search
Proudly Canadian - connecting us all nationwide.
Personal
Business
Health
Agriculture & Consumer Goods
Social Impact
My TELUS
My TELUS
My TELUS
Support
Support
Support
BC
Mobility
Internet
TV & Entertainment
Security & Smart Home
Home Phone
Health
Big Deal Days
Cart has 0 items
Cart
Proudly Canadian - connecting us all nationwide.
You're currently in Personal Support. If you're a Business customer, visit our
Business Support page.
Support
My TV has no video (connect or pair)
My TV has no video (connect or pair)
Connect or pair my digital box
If you need to connect or pair your wireless digital box, follow these steps.
Confirm what equipment you have
Identify whether you have a T3200, wireless access point (WAP), or Wi-Fi Hub and use the troubleshooting steps associated with your device.
T3200 modem
Wireless Access Point
TELUS Wi-Fi Hub
Confirm which wireless digital box you have. The name of the device will be on the front panel:
ISB7105
IPV5050
VIP5602W
UIW4001
When setting up your wireless digital box:
Ensure nothing is placed on top of the device
Minimize the distance between the modem and wireless digital box where possible
Ensure that, once set up, there are a minimum of 4 signal strength bars on the front of the device for best results
Based on your equipment, select the appropriate link below:
WAP + IPV 5050 or ISB7105 wireless digital box
T3200M + IPV 5050 or ISB7105 wireless digital box
T3200 + Arris VIP5602W or UIW4001 digital box
Did this article solve your problem?
Yes
No
Learn about accessibility at TELUS