Centrex Standard Features
Following are the Standard Features available for your Centrex service. The features provided for you will depend on your Centrex configuration. Please note that not all features are compatible with each other.
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Abbreviated Dialing Intra-Customer Group Allows a user to place intra-customer group calls by dialing 2 to 7 digits. |
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Access to Code Calling Equipment Allows a user to access Customer-provided code-calling equipment by dialing an access code and a called party code. Facilities required to connect the code calling-recording equipment to the customer group is separately charged. |
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Access to Dictation Equipment (DTMF Only) Provides for the user to access Customer-Provided dictation recording equipment by dialing an access code. Any Facilities required to connect the dictation recording equipment to the customer group are charged separately. Back to top |
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Access to Loudspeaker and Paging Equipment Provides for user access to customer provided loudspeaker paging equipment in order to summon a party over speakers located on your premises. Any Facilities required to connect the loudspeaker paging equipment to the customer group are charged separately. Back to top |
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Auto Answer Back Allows a user to answer an incoming call to the Primary Directory Number after 4 seconds without lifting the handset, conversation takes place through the telephone set's speakerphone and microphone. Back to top |
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Automatic Dial/Autodial Allows a user to place a call to a frequently dialed number by pressing an assigned feature key that has been programmed with that particular number. Back to top |
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Automatic Line Provides an automatic connection between a user that goes off-hook (without dialing) and a predetermined location. Back to top |
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Automatic Route Selection (ARS) Enables trunk route lists associated with your private network to be searched for an idle trunk. Back to top |
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Blind Transfer Recall Allows a call to be transferred to another station without waiting for an answer from that station, and sends the call back to the set which transferred the call if the call is not answered in a specified period of time. Back to top |
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Business Set Busy Indicator Enables groups of up to 128 Business sets to query the busy/idle status of one designated station in a group. Back to top |
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Busy Override Allows you to gain access to a busy station by pressing the Busy Override key. Back to top |
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Call Forward Allows an incoming call to be automatically forwarded to a number you have predetermined. This includes the functionality of call forward busy, call forward no answer, call forward all calls, call forward per key, and includes capability for multiple simultaneous call forward internal and external to the customer group. Back to top |
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Call Hold Allows you to place an incoming call on hold. Back to top |
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Call Park Enables you to park a call against your phone number, and for any station in the customer group to retrieve the call. Back to top |
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Call Pickup Allows you to answer an incoming call to another station within a defined call pickup group. Back to top |
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Call Trace Permits you to initiate a request to investigate the identity of the last incoming call by dialing a code after receiving the call, or by using a specific Call Trace key on a Meridian Business set during the call. Back to top |
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Call Transfer Allows you to transfer a call within the customer group, and includes the capability for multiple call transfers external to the customer group. Back to top |
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Call Waiting Provides an audible indication to you when you are on a call, that a second call is coming in. Back to top |
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Camp-On Allows you to place a call on hold against a busy station. Once the busy station becomes free, the call is directed to that station. Back to top |
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Class of Service Restrictions Each Centrex line can be assigned a Class of Service that allows control of the types of calls that can be initiated or received on that line. (e.g. no restriction, restricted from calling stations on the PSTN, outbound toll call restriction.) Back to top |
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Conference 3 Permits you to add on two additional parties in a three-way discussion. Back to top |
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Conference 6 Permits you to establish a maximum six port conference call. One shared six-port bridge is provided per customer group as part of the Centrex Line rate. Back to top |
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Customer Group Transparency For selected features, this allows transparency of feature operation across several customer group boundaries for customer groups in the same switch. Back to top |
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Data Call Protection Prevents the connection of test or busy verification circuits to the line while the line is busy. This option protects a data call on the line from interruption. Back to top |
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Denied Incoming/Termination Allows for outbound calling only from a line. Back to top |
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Display Called Numbers On suitably equipped Business Sets, this feature provides for a display of the called number during the origination of an outbound call. Back to top |
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Denied Origination Prevents call from being originated (incoming calls only). Back to top |
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Direct Inward Dialing (DID) Allows calls from the PSTN to a Centrex station to ring at the station without console attendant assistance in routing the call. Back to top |
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Direct Inward System Access (DISA) Permits authorized callers access to your private network facilities from the PSTN by dialing directly into the Customer Group without going through the Centrex console attendant. Back to top |
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Direct Outward Dialing (DOD) Allows a Centrex station to place a call to a station on the PSTN without console attendant assistance. Except for Abbreviated Dialing inter-customer group calls, all calls to PSTN stations require a PSTN access code to be dialed. Back to top |
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Distinctive Ring Allows for distinguishing of incoming calls by applying different ringing cadences to each call type. Types to which distinctive ringing can be applied are intra-customer group calls, inter-customer group calls, DID calls, recall calls, UCD calls, ACD calls, and Group Intercom calls. Back to top |
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End to End Signalling Enables you to send DTMF digits by using the dial pad of the telephone set or personal computer while in talk mode. Back to top |
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Feature Code Access Allows for the use of feature activation codes or telephone set feature keys to access Centrex features. Back to top |
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Flexible Call Intercept Allows for the automatic rerouting of calls that can not be completed because of imposed restrictions, equipment, or dialing irregularities. Calls are routed to the attendant, tone, or announcement. Back to top |
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Hunting Allows for incoming calls to a busy user, to be routed to another non-busy user using one of five types of hunting: Circular, Directory Number, Multiline, Distributed Line or Preferential Hunting. Back to top |
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Intercom Allows you to call a specific set by depressing the intercom key on the business set. Back to top |
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Key Short Hunt Permits incoming calls to hunt over a group of user directory number appearances in search of an idle directory number to terminate on. Back to top |
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Last Number Redial Enables you to redial the last number called by pressing a single key. Back to top |
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Line Music On Hole Enables multiple sources of music to be played to separate parts of a Customer Group. Back to top |
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Loop Extension Extends the reachable limits of business sets. Back to top |
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Make Set Busy Allows you the option of making the line busy or available to incoming calls. Back to top |
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Message Waiting Indication Provides for audible indication (interrupted dial tone) or visual indication (flashing lamp) on the telephone set when a message has been left for you. Back to top |
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Music On Hold Enables Company provided background music to be played for callers on hold or in a queue. Back to top |
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Name and Number Delivery Delivery of name and number associated with the Centrex subscriber to destinations on the PSTN who subscribe to Call Display. Back to top |
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Network Class of Service Each Centrex line can be assigned a Class of Service allowing control of the types of calls taht can be initiated or received on that line (e.g. no restriction, restricted from calling stations on the PSTN, toll call restriction, etc.) Back to top |
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Night Service Provides for the handling of calls when the console attendant is absent. Back to top |
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On Hook Dialing Permits you to originate calls without lifting the handset. Back to top |
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Per Call Blocking Allows for the blocking of of the delivery of name and number on an outbound call, on a per call basis using a feature activation code. Back to top |
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Query Busy Station Enables groups of up to 128 business set users to query the busy/idle status of one designated station within the group. Back to top |
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Repeated Alert Generates a series of up to 7 warning tones on an active set to alert you of an incoming call. Back to top |
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Ring Again Allows for the monitoring of the status of a busy called number in the customer group and for an alert to be provided to the business set user when the called station becomes free. Back to top |
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Simplified Dialing Allows you to adopt a destination code-based dialing plan for your private voice communications network. Back to top |
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Speed Call 10 Provides yu with a speed call list with a maximum of 10 numbers in the list. Back to top |
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Station Message Detail Recording (SMDR) Enables raw AMA format records of long distance and private network calls originated from each Customer Group to be generated. Back to top |
| Station Message Waiting Permits a station to dial a code to access the user or attendant who has activated Message Waiting, or to activate Message Waiting on another station. Back to top |
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Three Way Calling Allows you to add a third member to a call in progress, or to transfer the call to a third member. The third member may be inside or outside of the Centrex customer group. Back to top |
| Uniform Call Distribution Enables incoming calls to a listed directory number to be queued and distributed evenly to answering stations in the UCD group. Back to top |
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