Building a home-based contact centre workforce.
When you think about cost allocation for your contact centre, a large portion of your budget probably goes toward hiring, training and retaining skilled staff. While you want to maintain a core team, supplementing your staff with home-based, remote agents can be a strategic way to maintain service while lowering costs. TELUS AgentAnywhere enables you to build a remote agent workforce so you can maximize your people investments for productivity, service and operational efficiency.
- Improve satisfaction and performance levels of existing employees by giving them more flexibility and opportunities for work/life balance
- Access a previously untapped skill base by enabling greater location/work flexibility
- Leverage your At Home Agent program as part of your disaster recovery strategy
- Demonstrate your environmental commitment by reducing employee travel
Key Features and Benefits
Depending on your business and contact centre strategy, you may have different requirements for a remote agent workforce therefore TELUS offers unique services that enable you to integrate at-home-agents into your overall contact centre team. Call today to find out more about these unique offerings and strategic partnerships.
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Deriving Value from Home-Based Agents
(192 KB, PDF)