Medium & Large Business

When you think about cost allocation for your contact centre, a large portion of your budget probably goes toward hiring, training and retaining skilled staff.  While you want to maintain a core team, supplementing your staff with home-based, remote agents can be a strategic way to maintain service while lowering costs.  TELUS AgentAnywhere enables you to build a remote agent workforce so you can maximize your people investments for productivity, service and operational efficiency.

• Improve satisfaction and performance levels of existing employees by giving them more flexibility and opportunities for work/life balance
• Access a previously untapped skill base by enabling greater location/work flexibility
• Leverage your At Home Agent program as part of your disaster recovery strategy
• Demonstrate your environmental commitment by reducing employee travel

Key Features and Benefits

Depending on your business and contact centre strategy, you may have different requirements for a remote agent workforce therefore TELUS offers unique services that enable you to integrate at-home-agents into your overall contact centre team.  Call today to find out more about these unique offerings and strategic partnerships.