Small Business

1. Is the TELUS Business One® Solution available everywhere in Ontario?

   The TELUS Business One Solution is offered wherever the TELUS network is available. To check if the solution is available in your area, please contact us at 1-877-310-6110.

2. How do I qualify for the Business One Solution?

   To qualify for the Business One Solution, you must pick a minimum of two core services, including Business Digital Phone, Managed Business Internet, Mobility, Business Email, Shared Hosting and Workspace Service, and must sign a 1 year, 3 year or 5 year contract.

3. Do I have to enter into a contract for all of the services included with my Business One Solution?

   No. To enjoy the benefits of the Business One Solution, you only need to sign a commitment to maintain two of the core services for the period of the contract. You can change any of the discounted options at any time with no additional commitment required.

4. Will I be charged for changing my Business One contract term?

   You can increase the length of your term without penalty at any time. However, you may not shorten the length of the agreed term without incurring termination fees. These fees will be specified in your contract.

5. What happens after the term of my Business One contract expires?

   Your contract will be automatically renewed for the same period as your initial contract term, unless you make different arrangements with TELUS, as described in your contract. For example, if the initial term was one year, your contract will be automatically renewed for an additional year.

6. What happens to my contract if I move or sell my business?

   Your contract can simply move with you as long as your core services are available in your new location. If you sell your business, you have the option of transferring the responsibility of your existing contract to the new owner, with consent and only if your business account is in good standing.

7. What number do I call to sign up for the Business One Solution?

   Call 1-877-310-6110 to reach our small business solution team. A TELUS representative will be happy to help you.

8. What number do I call for technical support for my Business One services?

   Call 1-888-977-9898 for 24x7 priority technical support for any product in your Business One Solution.

9. What number do I call if I need help with my wireless services?

   Call 1-866-558-2273 for priority technical support for wireless services.

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   If you have questions about any of the services included in the Business One Solution, please refer to the FAQ page of each of the services:

   • Business Digital Phone Service
   • Business Email Service
   • Conference on Demand
   • Desktop Backup
   • Internet Fax
   • Internet Security
   • Long Distance
   • Managed Business Internet
   • Mobility
   • Shared Hosting
   • Toll-Free
   • Workspace Service

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