Deliver customer service like nobody else
Your customers come to you because of your business DNA and the service you offer. So it stands to reason that if you provide an even better customer experience, you can increase the loyalty of your existing customers and attract new ones.
With all of the different ways to communicate, your customers want to be able to choose how they interact with you. That means adapting your call centre accordingly – new technology, new designs, new processes and strategies.
That’s exactly what the TELUS contact centre solutions team can do for your business. We can enable your business to deliver a better customer experience with every contact.
Reduce costs and maximize revenues with our hosted, on demand multi-channel contact centre service.
Achieve greater flexibility and reduce costs by establishing a remote agent workforce for your call centre.
Extend service hours and improve customer service without adding live agents or additional shifts. Interactive Voice Services (IVS) solutions enable you to automate routine customer requests and administrative tasks and free up your valuable staff for other tasks.
Help your agents deliver the best service possible and maximize efficiency with this suite of applications to enable you to evaluate, schedule, train, and manage performance.
Provide anytime, anywhere service by ensuring your contact centre technology matches your strategies and that it performs optimally all the time.
Engage Contact Centre experts to help you design and build a customized, high performing, multi-channel service facility.
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The Consumer Empowered Economy Webinar Series
This 3-part webinar series will provide you with the latest research on consumer contact preferences and guidance on building a Multi-Channel Customer Experience Strategy for your contact centre.