Enhancing the in-branch experience
Even with multiple contact channel options, some customers like the experience of face to face service. So it is essential to ensure that branch employees have the tools to deliver a superior in-branch experience.
TELUS Branch Evolution helps you apply the latest technologies to your branch environment to improve collaboration, information access and communication. Employees will have improved access to remote subject matter experts and communication tools so they can respond to customer needs with precision and speed.
- Improve collaboration with subject matter experts using secure video, voice over IP, online and wireless tools
- Leverage knowledge libraries and portals for reliable access to information
- Create a culture of performance and learning through training, mentoring, succession and 360 degree feedback
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