With growing competition in retail financial services, companies are looking for smart and savvy ways to differentiate and promote customer loyalty. And it’s all about service. The customer experience – offerings, interactions and information sharing –
must be seamless,
customer-focused and quick.
Re-inventing Customer Experience.
TELUS has been working with financial services organizations to help them use technology to enable a profitable customer experience strategy. With increased interaction efficiency, companies are able to promote loyalty and realize greater revenue.
A successful customer interaction strategy encompasses market objectives, channel approach, people and processes and enabling architecture.
TELUS Channel Solutions enable online, in-branch, mobile and self-service customer interactions to deliver information anywhere, anytime for an enhanced customer experience.
TELUS Customer Insight Solutions identify key market objectives, target desired audiences and execute a value-added, differentiated customer experience.
TELUS Back-office and Infrastructure Solutions support employees and applications with a reliable infrastructure to enable the effective execution of customer interaction strategies.
TELUS Workforce and Process Solutions increase the performance and streamline the processes of frontline employees so they can deliver a differentiated customer experience.
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Call your TELUS account executive
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Your Future Consumer
See the video and whitepaper and learn about the seven new consumer segments that have been identified that will impact your customer experience strategy.
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Learn how you can enhance your web, contact centre, and mobile customer experience.
TELUS Customer Experience Management
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