Medium & Large Business

1. Are digital/electronic signatures legal?

   Yes, electronic/digital signatures carry the same legal weight as wet ink and comply with the Electronic Signatures in National Commerce Act, the Uniform Electronic Commerce Act and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Are my documents safe while in transit?

   Yes, all documents are encrypted via 128-bit SSL 3.0 and run through the SHA-256 algorithm.

3. When I click on the attachment that I am to sign I get sent to a web page that appears grey, what can I do?

   Please ensure that you are running version 9.0 or greater of the Adobe Flash software.  To obtain this version click here.

4. I forgot my password. How can I retrieve it?

   You can change your password by clicking on the link to open your agreement from the email notification sent to you.  When your agreement opens, click on the signature box with your name and a pop up window will appear with a “Forget Password” button that will prompt you with a security question.  Answer the security question correctly and your password will be emailed to you.  If you are unable to answer your security question, please contact your sales representative or the person who sent you the document  for further assistance.

5. How do I change my password?

   Please contact your sales representative or the person who sent you the agreement to change your password.  An email with a link to change your password will be sent to you.

6. I am attempting to sign an agreement, but am unable to register. What should I do?

   Most often trouble registering can be associated with having too many Internet Browsers open at the same time.  Close all the Internet Browsers that you currently have open, click on the link that was sent to you to sign, and follow the steps to register

7. How do I register my signature?

   Before you can sign an agreement for the first time, you must register as a user.  Once registered, you will not be required to complete this process for future agreements.

   To register, click on the area to sign.  The system will automatically detect you have not yet registered and a new window will appear asking you to complete various information including name, password and a security question.  Security questions allow you to retrieve your password if you have forgotten it.

   

   Once you’ve completed the form, click the 'I accept, create my signature' button.  You have now registered.  Your username will be your email address and your password will be the one you created with this form.  If you forget it, you will be able to retrieve it by answering your security question.  Please remember to take note of your Security Question and Answer.

8. I made a mistake during the TELUS Secure Contracts registration process. How can I fix this error?

   If you are attempting to sign another type of document, please contact the person who sent you the agreement for assistance.

   If you are attempting to sign a TELUS solution contract, please contact your sales representative via email and include the following information.

   1. Full Name (First and Last names as on record with TELUS)
   2. Customer Account Number (if existing)
   3. email address entered when which was used to registering at the TSC site
   4. Include the following sentence in your email:  I give permission for a TELUS representative to change the following registration information in my profile for the TELUS Secure Contracts site

9. How do I sign the agreement?

   Signing agreements with TELUS Secure Contracts is quick and easy.  Before you are able to sign an agreement you first need to be registered as a user.  If you have not yet registered, please see  “How do I register my signature?”

   Once registered as a user, open the agreement, a welcome screen appears that provides quick instructions on signing.  Above the agreement, you will notice the TELUS Secure Contracts toolbar.

   

   To sign, simply click on the area requiring a signature and type in your password.  

   

   Once you have signed all areas, a window will appear asking if you'd like to send your response now.  Once you click 'FINISH & SEND', the sender of the agreement will automatically be notified of the agreement completion.  You will then have the option to save a copy of the agreement (including signature(s)) to your computer.

10. How do I confirm my contract has been signed?

    Signature boxes appear green when they have not yet been signed:

    

    Signature boxes for contracts that have been signed appear orange:

    

    Additionally, when your contract has been accepted by all parties, you should receive a confirmation email.  If you do not receive that confirmation email, please contact your sales representative or the person who sent you the agreement for confirmation of signature/completion.

11. I signed my contract, but I want to review my contract and save a copy to my desktop?

    Launch the contract from the email notification containing the link to the agreement.  From the toolbar at the top, click the “Save” button (see below).  When the “File Download” window appears, click the “Save” button and navigate to the location on your computer where you want to save the file. 

    

12. I have not received an email notification with a link to the agreement. What should I do?

    Check whether either of the following has occurred:

    1. The email has gone to your Junk email folder.
    2. The email notification has been misplaced.

    If you still cannot find the email notification, please contact your sales representative or the person who sent you the agreement to confirm your email address.  They will be able to resend the agreement.  

    It is possible that the security settings of your email domain may prevent the email notification from getting through to your inbox.  Please contact your sales representative or the person who sent you the agreement.  They will be able to generate a launch code to enable you access to the agreement you need to sign.  The launch code is valid for less then an hour from the time it is generated and must be entered within this time at the following site:

    https://telussecurecontracts.com/flex/launch.jsp

    

13. I'm getting a warning on my browser about an add-in. What do I do?

    Please explore information regarding add-ins for the browser you are using.  This type of information can be found online.  The following example is an FAQ for users of Internet Explorer 7 and Internet Explorer 8:

    http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-add-ons-frequently-asked-questions

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