Hosted Contact Centre and CEM
Your organization is looking for solutions that will empower you to deliver a step change improvement in managing customer interactions such as technical support, inbound direct response campaigns and billing issue management. Our suite of services can support your business needs.
Gain access to a wide array of contact centre tools typically available only to larger companies. Our hosted, on demand, multi-channel contact centre service lets you provide better service to more customers without increasing costs.
Achieve greater flexibility and reduce costs by establishing a remote agent workforce for your call centre.
Let your customers self-serve with Interactive Voice Services (IVS) solutions from TELUS. You can extend your service hours and free valuable staff from routine customer requests and administrative tasks.
An on demand customer experience and management software solution that provides the applications, strategies and technologies to offer exceptional customer experiences while simultaneously reducing the operational costs. It enables companies to understand, anticipate and respond to customers' needs in a consistent way, across all channels and customer interaction points (i.e. phone, email, web or chat).
Automate the contract process using digital documents and signatures to reduce paper work and administrative costs, while providing an auditable, legal digital signature solution.
For information or to order
Call your TELUS account executive
Request a quote or callback