With growing competition in retail financial services, companies are looking for smart and savvy ways to differentiate and promote customer loyalty. And it’s all about service. The customer experience – offerings, interactions and information sharing –
must be seamless,
customer-focused and quick.
Re-inventing Customer Experience.
TELUS has been working with financial services organizations to help them use technology to enable a profitable customer experience strategy. With increased interaction efficiency, companies are able to promote loyalty and realize greater revenue.
A successful customer interaction strategy encompasses market objectives, channel approach, people and processes and enabling architecture.
TELUS Channel Solutions enable online, in-branch, mobile and self-service customer interactions to deliver information anywhere, anytime for an enhanced customer experience.
TELUS Customer Insight Solutions identify key market objectives, target desired audiences and execute a value-added, differentiated customer experience.
TELUS Back-office and Infrastructure Solutions support employees and applications with a reliable infrastructure to enable the effective execution of customer interaction strategies.
TELUS Workforce and Process Solutions increase the performance and streamline the processes of frontline employees so they can deliver a differentiated customer experience.
For information or to order
Call your TELUS account executive
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Your Future Consumer
See the video and whitepaper and learn about the seven new consumer segments that have been identified that will impact your customer experience strategy.
Stay ahead of the game
Learn how you can enhance your web, contact centre, and mobile customer experience.
TELUS Customer Experience Management
Learn how to send and sign contracts digitally using TELUS Secure Contracts.