e.Bill - FAQ

TELUS e.Bill allows you to view and pay your bill online. Instead of a paper bill, you'll receive a monthly notification via e-mail that your bill is ready for viewing. Simply log in to your account to view detailed summaries of your charges.

1. How do I sign up for e.Bill?
2. How do I turn my paper bill on or off?
3. How can I print my e.Bill?
4. How can I view my long distance calls on e.Bill?
5. Why is the total long distance charge larger than my toll plan charges total on e.Bill?
6. When I try to view my e.Bill, I get an error. Why?
7. How do I update the e-mail address for my e.Bill notification?
8. I am on pre-authorized payment, but it does not say, "do not pay this bill" on e.Bill like it does on the paper bill. Why?
9. I just signed up for e.Bill. Why can't I see my last 18 months of bills?
10. How do I print my long distance charges? Can I sort my charges (such as home and business charges or by roommate)?

1. How do I sign up for e.Bill?

   To sign up for e.Bill, log in to your account. In your account summary, next to Billing method, you'll see a link to "Switch to e.Bill." Click on the link and fill out the form. If you don't have an online account, please register now. You will be asked if you want to sign up for e.Bill during the registration process.

2. How do I turn my paper bill on or off?

   Delivery of your paper bill will automatically stop if you sign up for e.Bill. To unsubscribe from e.Bill at any time (and turn your paper bill on again), log in to your account. In your account summary, next to Billing method, you'll see a link to "Switch to paper." Click on the link and fill out the form. Note: If you unsubscribe from e.Bill, you will no longer be able to view your bill online.

3. How can I print my e.Bill?

   To print your e.Bill, click on the "print" icon at the top of your e.Bill page. This will print a version that is specially formatted for printing, as opposed to using the print menu on your browser.

4. How can I view my long distance calls on e.Bill?

   Long distance calls are listed under "long distance charges." Just click on the hyperlink and you'll see the details of your calls.

5. Why is the total long distance charge larger than my toll plan charges total on e.Bill?

   The long distance administration fee is added as a miscellaneous charge.

6. When I try to view my e.Bill, I get an error. Why?

   This error message could indicate that your browser does not support cookies, or that your system is set to refuse cookies. You may have to check the settings on your computer to ensure cookies are not disabled, or use a different browser. A cookie is a tiny piece of text asking permission to be placed on your computer's hard drive. Its purpose is to help you access pages in your account. It does not contain your credit card information or e-mail address.

7. How do I update the e-mail address for my e.Bill notification?

   To update your e-mail address for e.Bill notification, Log in to your account. In your account summary, next to Billing method, you will see your current e-mail address and a link to "Update". Click on the link and fill out the "Edit your e-mail address" form. If you don't have an online account, please register now.

8. I am on pre-authorized payment, but it does not say, "do not pay this bill" on e.Bill like it does on the paper bill. Why?

   e.Bill does not provide notification that pre-authorized payment has been set up. To verify a payment has been processed, log in to your account. In your account summary, there is a field called "Total payments received." Any payments that have been processed will be shown here.

9. I just signed up for e.Bill. Why can't I see my last 18 months of bills?

   When you first sign up for e.Bill, you will only see your current bill. After two months, you will be able to view your current and previous bill. After three or more months, you will be able to view your current bill and up to your last 18 previous bills. For copies of bills older than 18 months, please call our automated phone service at 310-2255 and say "Billing." A charge for bill copies will apply.

10. How do I print my long distance charges? Can I sort my charges (such as home and business charges or by roommate)?

    You will need to click on Long Distance Charges, and use the category A, B, or C to flag all of your calls to different users. Once you assign each charge to a category, sort by category, and then print the screen.