Understanding your bill

At TELUS, we're committed to ensuring that our bills are accurate, timely, and easy to understand. To that end, we have implemented a program to upgrade our billing and Client Care systems. At part of this upgrade, you will see some changes to the appearance of your bill.

If this is the first time you are seeing the new bill format, your Internet services are now billed on the same day as your other TELUS services. Prior to the change your Internet services and your other TELUS services were billed on different days. Because of this change, you may see the following on your most recent telephone bill under the heading of "Additional charges and credits":

  • the regular monthly charge for your Internet service
  • a partial monthly adjustment appearing as a charge or credit depending on your previous Internet billing date to bring your Internet services into the same billing period as your other TELUS services

On future bills, all your TELUS services will be billed on the same day, making it easier to understand the monthly charges for each service.

For additional billing inquiries please refer to our frequently asked questions.

Sample Bill

1. Account information
Your personal information, including account number and account ID.

2. Billing in advance
TELUS bills one month in advance for recurring charges such as local phone line access, rental equipment and phone features. If charges start or end outside the regular billing period, you will see a partial month's billing.

3. Due date
The total amount of your TELUS bill is due on this date.

4. Pre-authorized payment notification
If you have signed up for pre-authorized payment, you will see your confirmation here. Log in to Your Accounts to set up pre-authorized payments online.

5. Internet Charges
Any High Speed promotional credits you're eligible for are immediately applied to your account. A summary of all charges and credits applied to your account, however, won't appear on your bill until you have Internet charges owing.

6. 911 Service
Monthly charge to fund 911 service. Local governments incur the cost of 911 service and recover costs through a monthly charge on residential telephone bills.

7. Move charge
Connection charges for moving your telephone service to a new location or address.

8. Long distance charges
Amount due for long distance calls, including the long distance administration fee. This fee is consistent across the industry and is applicable to all customers who subscribe to a long distance savings plan.

9. TELUS Internet services
Additional details of your TELUS Internet services charges.

For additional billing inquiries please refer to our frequently asked questions.