FAQ

Webmail questions

1. What is Webmail?
2. Is there a fee to use Webmail?
3. What do I need to use Webmail?
4. How do I use Webmail to check my TELUS e-mail?
5. Can I use Webmail with all my TELUS mailboxes?
6. What is the storage limit for Webmail?

Spam Control questions

1. How do I turn Spam Control on?
2. What are the different levels of Spam Control available to me?
3. Can I change my options more than once?
4. Will Spam Control detect all spam?
5. Will Spam Control delete any of my legitimate e-mail?
6. Does Spam Control help prevent viruses from infecting my computer?
7. Will Spam Control affect my e-mail performance?
8. Do all TELUS Internet customers get Spam Control?

Webmail questions

1. What is Webmail?

   Webmail lets you check your e-mail from any computer in the world with Internet access. You can send and receive mail, and create and maintain an address book while away from home. All you need is access to the Internet.

2. Is there a fee to use Webmail?

   If you are a TELUS Internet customer, there is no charge for Webmail. When accessing Webmail using your TELUS dial-up connection, you will accumulate normal usage hours.

3. What do I need to use Webmail?

   As long as you have a valid TELUS e-mail address, you can use Webmail. And there's no need for special software. You will also need your TELUS Internet services username and password to log in.

4. How do I use Webmail to check my TELUS e-mail?

   To access your TELUS e-mail using Webmail, click on the Webmail button in the top right corner of any page on this site.

   1. Enter your username, UserID, alias name, or full e-mail address.
   2. Enter your password, which is case sensitive.
   3. Click Check E-mail.

   Once you have logged in, you can:

   • Send messages
   • Receive messages
   • Reply to messages
   • Forward Messages
   • Delete messages
   • Use e-mail address book
   • Change e-mail options

   To send a message:

   1. Once you have logged in, click on New Message to compose your message.
   2. Type the recipient's address in the To: field. Your own address will appear in the From: field.
   3. Type the subject of your message in the Subject field.
   4. Type your message in the body text area. If you wish to attach a file, click the Browse button to select your file or type the file name in the box provided.
   5. To send, click on send message at the top of the screen, or select Send from the side menu bar.

   To receive a message:

   1. Click Check New Mail from the side menu bar.
   2. If you have a new message, it will appear under the heading new mail messages.
   3. The subject of the message will be underlined in blue. Click on that link to read your messages.

   To reply to a message:

   1. Once you've read your message, click reply to reply to the original sender.
   2. A new page will appear for you to type your message.
   3. After you have composed your message, click send message from the top right corner or, click Send from the side menu bar.

   To forward a message:

   1. After you've read your message, click forward at the top of the page to pass the message along to someone else.
   2. A new window will appear, and the title of your forwarded message will show up in the subject box. You can click send once you've typed the address of the recipient in the To: field.

   To delete messages:

   1. Click on the appropriate SLCT check boxes.
   2. Click on delete selected from the top right corner. Once you click, the selected messages are deleted and cannot be retrieved using Webmail or any other method.

   To use the e-mail address book:

   1. Click on Address list on the side bar menu.
   2. Type in all of your frequently used e-mail addresses in the text box. Click Save.
   3. Webmail can be set to automatically add the addresses of those who send you mail to your address book. To do so, check the add new address automatically box.
   4. Next time you send a message, you can easily add recipient addresses to the fields by clicking the appropriate name in the address book.

   To change your e-mail options:

   Your e-mail options allow you to customize your Webmail. Click on Options on the side menu bar to access your Options.

   Customize your default reply address

   When you became a TELUS Internet customer, you may have personalized your e-mail address. You can use this same address for Webmail. Simply type your established e-mail address into the default reply address field. Then, click Save your changes. Your friends will now be able to reply to your messages using this address.

   Control incoming file sizes

   You can control the size of incoming files by clicking on maximum message size to download. Simply type in your preferred file size. Then, click on Save your changes.

   Limit the number of messages you receive

   You may not want to receive an excessive amount of messages through Webmail. While Webmail has been set up to handle a maximum of 100 messages at a time, you may want to reduce this amount. To control the number of incoming messages, click on the maximum number of messages to download field and type in a number that you are comfortable with. Then click on Save your changes.

   Receive notification on new mail

   While you are connected to the Web, you can have Webmail automatically check for new messages by selecting auto refresh new mail screen. If you would like to be notified of incoming messages every five minutes, type 300 (60 seconds times 5) in the field provided. Then click on Save your changes.

5. Can I use Webmail with all my TELUS mailboxes?

   Yes. If you have more than one mailbox with TELUS, you can send and receive messages via Webmail to all these mailboxes.

6. What is the storage limit for Webmail?

   With Webmail, you have the same storage space as you have with your regular TELUS mailbox.

Spam Control questions

1. How do I turn Spam Control on?

   Spam Control is provided to all TELUS Dial-up and TELUS High Speed customers with the "tag" option turned on. You don't need to activate or download anything.

2. What are the different levels of Spam Control available to me?

   Spam Control defaults to the Tag option.

   Service options to choose from include tag, delete or opt out. To change these options, please follow the instructions below. Once you change an option, it may take up to 30 minutes to become effective.

   • Tag
   • Delete
   • Opt out

   Tag

   This is the option that we recommend and is provided to TELUS Internet customers by default.

   You continue to see all of your e-mail but now you can easily identify spam, as TELUS inserts the following text into the subject line, "*TELUS Detected Spam.*", for example: *TELUS Detected Spam.* WIN free money.

   You can also create folders in your e-mail client to move spam into a designated folder. Please visit the help instructions of your e-mail client on how to create folders.

   You can change the Spam Control option to Delete or Opt Out at any time.

   Delete

   This option deletes all e-mail Spam Control identifies as spam at the server level. You do not receive spam in your mailbox.

   This option is beneficial when allowing children to use e-mail. Since a lot of spam is of an adult nature, Spam Control helps prevent children from viewing adult content.

   Please note: If you choose the "delete" option, you cannot view your spam, as it is deleted before it reaches your mailbox.

   Opt Out

   Your incoming e-mail is not scanned for spam. All of your e-mail is delivered as usual.

3. Will Spam Control detect all spam?

   Although the service will detect the majority of spam, there will be cases where spam may not be detected. This is usually because spammers have created and used a new format for which detection rules have not yet been set up. The rules for Spam Control are updated as often as every 15 minutes to stay current with the methods spammers use.

4. Can I change my options more than once?

   Yes, the options can be changed as many times as you like. If you have opted out of the service, you can opt back in at anytime. Once you change an option, it may take up to 30 minutes to become effective.

5. Will Spam Control delete any of my legitimate e-mail?

   TELUS Spam Control is extremely accurate and provides industry-leading results. If you are concerned that legitimate e-mail may be incorrectly identified as spam and deleted, we recommend that you use the tag option. This option is provided to all customers by default and will not delete any e-mail.

6. Does Spam Control help prevent viruses from infecting my computer?

   Spam Control helps prevent viruses from infecting computers, as many viruses are spread by e-mail. Spam Control identifies most e-mail viruses as spam, then either tags or deletes them, per your selected Spam option. In addition, we recommend that you install and use Anti-Virus protection to help detect and protect your computer from harmful viruses.

7. Will Spam Control affect my e-mail performance?

   TELUS Spam Control is a high-performance solution that will not slow down the time it takes to receive or deliver your e-mail.

8. Do all TELUS Internet customers get Spam Control?

   All TELUS High Speed and TELUS Dial-up customers receive Spam Control on their TELUS e-mail accounts.

   However, customers who have a TELUS Internet plan and who use a registered a domain name with their e-mail will not receive Spam Control (i.e.: yourname@yourcompany.com). This includes customers who use a standalone TELUS Domain Hosting or TELUS Domain Essentials and who have customized e-mail accounts with their own domain name.