How to use Call Trace

Call Trace provides legal evidence of harassing calls to your number.

If you receive a harassing call:

1. Hang up immediately.
2. Lift the receiver and listen for the dial tone. Press *57 to trace the last call to your line.
3. If the call was a threat to life, contact the police immediately. If not, the police suggest you trace three calls before contacting them.
4. Be sure to note the date and time of each harassing call.
5. Call Trace information is released to the police only. You will not be advised of the caller's number.
6. Call Trace is effective even when the caller has blocked their name and number.

If you receive nuisance hang-up calls, the police are not in a position to take action.

If you need more help using Call Trace or require any additional information call the Calling Features Helpline at 1-800-663-8131 and follow the easy-to-use voice prompts.