TELUS Premium Care is designed to help you with your technical problems. Premium Care customers can access a dedicated support team that is separate from the normal TELUS technical support department. Let Premium Care help 24 hours a day, 7 days a week. *

Premium Care provides 2 levels of service:

• Remote assistance support: This feature allows you to contact our specially trained technical support team 24/7 whenever you have a problem. Our staff can fix any issue you might be having with your computer at your convenience remotely as if they were in your home in front of your computer.
• Visit to your home: If we are unable to help fix your problem through the remote assistance feature or you need hardware upgrades, we can dispatch a technician to your home to help you in person.

Price

• From $5.95 per month for remote assistance support. See the full list of pricing options
• From $49 per home visit depending on required service.

How To Order

• Call a TELUS representative on 310-2255

* Only available to customers who have TELUS phone service and residents in Vancouver, BC. (Lower Mainland - Whistler to Abbotsford), Edmonton, AB, Calgary, AB. TBD.