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Hello, we recently switched to telus security and we are having trouble logging in to the mobile app, we were with vivint before and the way that worked is there was 1 master account that can send invite links to join the family and everyone was able...

Loyalty Phishing Scam???

I have been hounded by a person claiming to be Edward Santos, Sales Representative for Telus business I asked him to email me the details. The email contained these phone numbers T: +1-888-652-3947 Ext: 728 | and was sent from (removed email address)...

Literally aging wating for Telus Fraud Team...

I reported fraud to Telus weeks ago, and was told that the Telus fraud team would get back to me within 10 business days. It has been longer than that (17 business days), and still, I have not heard anything. I also reported the fraud to the governme...

Smart Arming will not disarm

My smart arming doesn't disarm. I set my smart arming and save it. I still have to disarm, hours after it was set to disarm itself. I found another thread regarding this issue but there was no answer posted. Thanks

roaming in Mexico

My roaming plan in Mexico is not working despite being enabled on my phone and trying to automatically and manually connect to ask available networks

Daily minimum 2 reboots of the router

We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a single booster (R03, software version 2.21.01 build03...

Agent Named Rudy

Five stars for Telus agent, Rudy. The call was an hour. He was very helpful and did an outstanding job. Other agents I spoke to in the last few days were not great at all and even rude. It takes one very good agent to turn things around for customer ...

Resolved! Bug in Smart Arming - doesn't disarm

Smart Arming doesn't seem to be working properly - system doesn't disarm as scheduled. In Telus SmartHome app, from home menu, select "Security System", then select "Smart Arming". Turn on "Goodnight" setting, "Arm Stay my system between xx PM and xx...

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Audio - NHL Centre Ice games involving St Louis

Currently channel 1103 has choppy audio. This seems to happen during every St Louis Blues game that I tune into on NHL Centre (although the Chicago feed is currently being shown). Something needs to be done about this as it's been happening all seaso...