Report a problem

If you have received a phishing email, text, phone call, spam, or believe you are a victim of fraud, please use the email addresses below to report the activity to us.

If you are in need of immediate assistance or have a general inquiry, please contact our Customer Support team at *611 on your TELUS mobile phone or call us at

1-866-558-2273

If the phishing email appears to have been sent by TELUS forward the email to
[email protected]
. All other phishing emails should be treated as spam.
Phishing text: Forward the text message to 7726 with the word “SPAM” in the body of the message
Phishing phone call: Report the call to the TELUS Customer Care. Dial
1-866-558-2273
or *611 from a TELUS handset
Spam: Follow these
steps to mark the email as spam
Fraud: If you believe you are a victim of fraud or worry that you may have been targeted, please report this activity to TELUS Customer Care. Dial
1-866-558-2273
or *611 from a TELUS handset
Cyber Security: If you would like to report a cyber security related problem with a TELUS product or service, please email details of the issue to
[email protected]

If you are in need of immediate assistance or have a general inquiry, please contact our Customer Support team at *611 on your TELUS mobile phone or call us at

1-866-558-2273

Questions?

If you have any questions or concerns about how we manage your privacy, please call us at

1-800-567-0000

or email us at

[email protected]