Acceptable Use Policy

When using TELUS Internet access services, hosting services, internetworking services, or any chat rooms, message boards, news groups, software libraries, personal web pages or any other message or communication services that may be available to the Customer on or through TELUS Internet systems (collectively, the "Communication Services"), the Customer is prohibited from engaging in certain activities which include, but are not limited to, those described in this Acceptable Use Policy.

For the purposes of this Acceptable Use Policy, a "Customer" is an individual or organization that has a service agreement or contract with TELUS for use of the Communication Services, or otherwise uses the Communication Services.

If the Customer engages in any of the prohibited activities described on these pages it may, at the sole discretion of TELUS and without notice to the Customer, result in the immediate (1) restriction, suspension or termination of the Customer's use of the Communication Services (including without limitation the Customer's TELUS Internet access or hosting service), without compensation to the Customer, (2) blocking or filtering of the Customer's content, data or materials, (3) application of complaint processing fees, disconnection fees and additional service charges to the Customer's account, (4) deletion of the Customer's content, data or materials from TELUS servers, or (5) involvement of law enforcement agencies. Such activities may also result in civil or criminal liability. The foregoing applies notwithstanding any language or term to the contrary contained in any agreement that the Customer may have with TELUS.

The Customer is responsible for use of the Communication Services by any third party who directly or indirectly utilizes the Communication Services provided by TELUS to the Customer, whether or not such use has been authorized by the Customer.

While using the Communication Services, the Customer is prohibited from, in TELUS' sole judgment, posting, uploading, reproducing, distributing or otherwise transmitting information or materials where such activity constitutes a criminal offence or from otherwise engaging in or assisting others to engage in any criminal offence including, but not limited to, those offences listed below:

While using the Communication Services, the Customer is prohibited from, in TELUS' sole judgment, posting, uploading, reproducing, distributing or otherwise transmitting information or materials where such activity gives rise to civil liability or from otherwise violating the rights or assisting others to violate the rights of TELUS or any third party, including, but not limited to, the violations listed below:

While using the Communication Services, the Customer is prohibited from engaging in or assisting others to engage in any activity that, in TELUS' sole judgment, (1) violates applicable policies, rules or guidelines of TELUS or other on-line service providers, (2) disrupts or threatens the integrity, operation or security of any Communication Service or any computer or Internet system, (3) elicits complaints from other Internet users or Internet service providers, (4) is contrary to any law or regulation, or (5) is otherwise objectionable. Examples of such prohibited activity include, but are not limited to:

TELUS may cooperate with other on-line service providers to discourage and resist abuses of acceptable use policies. TELUS reserves the right to take corrective action against the Customer upon notification to TELUS of unacceptable activities by the Customer on other networks. The Customer is prohibited from using the services of another provider to engage in or facilitate any activity that violates this Acceptable Use Policy.

The Customer will indemnify and hold harmless TELUS from all demands, claims, proceedings, awards, action, damages, losses, costs, charges and expenses, including legal fees, incurred by or made against TELUS, which result from or relate to violation by the Customer of this Acceptable Use Policy. The Customer shall give TELUS prompt notice of any such demand, claim or proceeding that the customer is aware of.

Nothing in this Acceptable Use Policy shall be interpreted to limit TELUS' rights or remedies in any way with respect to any of the foregoing activities (including, without limitation, TELUS' rights or remedies under any agreement between TELUS and the Customer) and TELUS reserves all rights and remedies available to it with respect to such activities at law or in equity. TELUS does not assume liability to the Customer or any other party for failure to enforce the terms of this Acceptable Use Policy.

The terms of this Acceptable Use Policy may change at any time and without prior notice. The Customer is responsible for frequently reviewing this Acceptable Use Policy posted on TELUS' web site to obtain timely notice of any such changes.

Effective June 2004, TELUS implemented security measures on the High Speed Internet Access network called the HSIA Security Policy, which mainly consists of blocking certain network ports on the ADSL network in an effort to reduce the exploitation of customer PCs, and to reduce the levels of SPAM entering and leaving the ADSL network.

The purpose of the HSIA Security Policy is to protect the TELUS HSIA (ADSL) network from viruses.

: TELUS Port Blocking will only affect customers on Dynamic IP packages - customers on Static IP packages will still have access to all Ports.

The security policy has been implemented to protect the TELUS ADSL network from new type of viruses and worms that propagate themselves through unsecured/unpatched computers. A few examples of such worms are: Nachi, MSBlaster and Sasser. Any computer that has one of these viruses will immediately infect other computers on the network that do not have the proper security measures in place.

All programs that connect to the Internet use a specified "port". You can think of a port as a small part of your ADSL/Network connection and there are thousands of these "ports". All programs connect on various ports to the TELUS network. For example, if you are using Internet Explorer you are browsing the web on port 80. What Ports are TELUS blocking?

The following ports will have inbound (ingress) and in some cases outbound traffic blocked:

TCP 21 (ftp)

TCP 25 (smtp)

TCP 80 (www)

TCP 110 (pop3)

TCP 6667 (ircd)

TCP/UDP 135-139 (dcom and netbios)

TCP/UDP 443 (ssl)

TCP/UDP 445 (ms-ds)

TCP/UDP 1433-1434 (ms-sql)

If you have any questions about this Acceptable Use Policy, please e-mail TELUS at 

abuse@telus.com

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