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Sales taxes and your TELUS bill

Information on sales tax for your TELUS Home Services and Mobility bills

Your TELUS Home Services and Mobility bills include charges for Internet, Optik TV, home phone and long distance services. The taxes on your TELUS bill may not always be what you were expecting. There are tax rules and regulations which TELUS follows when calculating the tax and the outcome may be a little confusing.

Taxes are dependent on your home province. Below is a list of topics containing basic information about sales tax and how they are charged to your account.

Understanding your bill credits

When you are given a bill credit that is discretionary, either one time or recurring on a temporary basis, it includes taxes based on the applicable taxes levied in the province of supply. This means it is displayed on your bill as the before tax value.

For example, let's say you are in Ontario and were offered a $10 credit for activating a new subscriber with TELUS Mobility. Here is how it breaks down on your bill:

Amount shown on the bill as activation credit ($10 including tax)

-$8.85

Amount HST (13%) is reduced by

$1.15

Another example is a BC customer who was offered a $10 credit for renewing their Home phone service. Here is how it breaks down on your bill:

Amount shown on the bill as Home phone loyalty credit ($10 including tax)

-$9.52

Amount GST (5%) is reduced by

$0.48

Another example is a BC customer receiving a $10 credit for renewing their Internet service. Here is how it breaks down on your bill:

Amount shown on the bill as Internet loyalty credit - 6 months ($10 including tax)

-$8.93

Amount PST (7%) is reduced by

$0.62

Amount GST (5%) is reduced by

$0.45

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