To remove the sensor cover, use your finger to press the tab on the end of the case. This disengages the clip holding the cover to the base
Place a small flathead screwdriver in the slot between the metal clip and battery and twist the screwdriver slightly while holding back one of the black plastic edges holding the battery
Insert two new CR2032 lithium coin batteries with the plus (+) sign facing up
Verify programming and RF communication with the Control Panel
Dispose of the used battery by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business 2GIG wireless door/window sensor from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
Before changing the batteries, make sure your system is disarmed
Use a precision Phillips head screwdriver to unscrew the only screw where we have the key ring and remove the back plate
Remove the old battery by gently sliding out of it’s tray
Insert the replacement CR2025 3V lithium coin battery. The (+) sign on the battery should be facing up
Replace the back plate and screw it back in place
Test whether your replacement is successful by pressing and holding the unlock button. If the LED lights up RED, the batteries are properly installed
Please dispose of the used battery by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business 2GIG 4 button key ring remote from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
Remove the detector from its mounting base by twisting the detector counterclockwise
Remove the old battery. To ensure proper power-down sequence, wait a minimum of 20 seconds before installing the new battery
Install a new 3-volt CR123A Lithium battery. Follow the polarity diagram inside the compartment. If the battery is incorrectly inserted, remove gently with a non-conductive tool and correctly reinsert
Reinstall onto the mounting base by turning the detector clockwise
After the power-up sequence, the green LED should blink about once every 12 seconds to indicate normal operations. If the battery is not installed correctly, the detector will not operate and the battery may be damaged
Please dispose the used batteries by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business 2GIG CO detector from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
Make sure the system is disarmed and go to installer menu of the panel (in some panels this sensor is programmed for 24 hours and tampering the sensor can trigger an alarm)
Open and separate the sensor case
Remove the battery. Wait two (2) seconds
Replace the battery using a new CR2 lithium battery. Close sensor
Wait one minute and then you can exit the installer menu
Please dispose of the used battery by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business 2GIG flood detector. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
Make sure the system is disarmed and go to installer menu of the panel (in some panels this sensor is programmed for 24 hours and tampering the sensor can trigger an alarm)
Remove the cover from the base by twisting it counterclockwise
Replace with two CR123A lithium batteries and twist back the sensor on the backplate
Please take note of the polarity of the battery. Improper handling of lithium batteries may result in heat generation, explosion or fire, which may lead to personal injuries
Please dispose of the used battery by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business 2GIG glass break detector from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
Press the tab at the top of the sensor and pull open the back removing the front piece off of the back mounting plate
Remove the CR123A 3V lithium battery
Slide in the new CR123A 3V lithium battery and align it with the polarity on the sensor
Attach the hinges back
Please dispose of the used battery by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business Honeywell motion sensor from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
Remove the smoke alarm from its mounting base by twisting the smoke alarm counterclockwise
Remove the old battery and to ensure proper power-down sequence, wait a minimum of 20 seconds before installing new batteries
Insert a new CR123A 3V lithium battery in the battery compartment. Follow the polarity diagram inside the compartment
Reinstall the smoke alarm onto the mounting base by turning the smoke alarm clockwise
Please dispose the used batteries by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business Honeywell smoke sensor from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
To avoid any panic signals during the battery replacement process, make sure your system is disarmed.
Insert a small, flathead screwdriver into the opening on the panic button. Then remove the top cover
Gently insert the flathead screwdriver between the battery and one of the metal clips in the battery compartment. Then remove the old battery
Insert the replacement CR2032 lithium battery with the positive (+) sign facing up
If you remove the circuit board (not recommended), ensure the LED aligns with the appropriate hole on the top cover
Verify that the panic button is programmed into the control panel and ensure that it has quality radio frequency (RF) communications with the panel
Replace the panic button top cover
Please dispose of the used battery by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business 2GIG panic button remote from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
Press the hinged tabs on top of the keypad to separate the mounting plate from the unit
Place a small flathead screwdriver in the slot between the metal clip and the battery
Twist the screwdriver slightly while holding the black plastic edges holding the battery
Insert the two replacement CR2032 lithium batteries in the compartment. The plus (+) sign of both batteries should be facing up and the minus (-) side facing down
Ensure that the programming settings are correct
Please dispose of the used battery by contacting your local battery recycling programs
Learn how to replace the battery of your TELUS Secure Business 2GIG secondary analog keypad from your phone. Do it yourself by watching the brief video. For more information on managing your TELUS Secure Business, visit
Before you begin, disarm and power down your panel
Locate and remove the screw on the top of the keypad
Gently pull down the front cover down. Do not let go of the cover when removing the front from the panel
Locate the third hand (a plastic piece resembling an upside down “V”) and place it over the notch in the centre of the cover. This will allow the front cover to gently hold onto the panel
Locate the green battery pack and remove the clip that connects the battery’s red and black wire to the circuit board
Remove the original battery. You may use your flathead screwdriver to gently remove the battery from its place
Insert the new 2GIG panel battery and plug back in the clip
Unhook the third hand and close the cover. Press the cover to the panel shut until it snaps into place
Replace the screws at the top of the keypad and let panel charge for 24 hours
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Learn how to configure Business Activity Analytics on your TELUS Secure Business portal to transform security cameras into smart monitoring tools through customizable rules, alerts and reports.
Learn all about how to set up and add new users to your Enterprise Group, configure and manage user roles and access permissions, monitor locations remotely and locally, and more.