You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Android RCS Messaging explained for TELUS Business customers

Learn about RCS Messaging for Android smartphones, including how to enable and use the service.

Rich Communication Services (RCS) is the next-generation messaging technology that improves messaging by offering a native, richer and universal experience across networks and Android devices.

Features

RCS Messaging offers chat messaging features in select conversations, including:

  • Group chats

  • Read & Delivered receipts

  • High-resolution photo and video sharing

  • Audio messaging

  • Share location

What you need

RCS Messaging is available on select Android devices. To use this service, you need the following:

  • A TELUS wireless monthly plan with data, or an active Wi-Fi connection.

  • A Samsung smartphone running Android 9.0 (Pie) and up—with the latest
    Samsung Messages
     version; or any other Android smartphone running Android 5.1 (Lollipop) and up—with the latest
    Google Messages
     version

  • A TELUS Business/Corporate account

Note
: Please check our device-specific
interactive tutorials
 for more information on how to use RCS Messaging on your device.

Turn on RCS Messaging

  1. Open
    Android Messages

  2. Select
    Settings

  3. Select
    Chat features

  4. Tap or slide the
    Enable chat features
    toggle to
    On

Note
: When RCS Messaging is provisioned for the first time on a compatible device, you will be prompted to turn on chat features when opening Android Messages.

Using RCS Messaging

When chat features are turned on, it will automatically be used if you are messaging another device with chat features enabled. This includes customers with compatible devices across our Koodo and Public Mobile brands, across major national Canadian Operators (Bell, Rogers, Freedom Mobile), across any Operator in US/UK/France/Mexico, and more than 100 Operators worldwide. For more information on global launches, please visit GSMA site
here
.

RCS Messaging sends messages over Wi-Fi or cellular data when Wi-Fi is unavailable, rather than through traditional SMS. This means, if you do not have a data plan and are not connected to Wi-Fi, your messages will be sent as SMS, or you may incur pay-per-use data charges when using RCS Messaging.

If you only want to use RCS Messaging in a Wi-Fi connected area, please ensure you turn chat features off when leaving a Wi-Fi connected area to avoid unexpected data charges.

Did this article solve your problem?

Yes
No

Related articles

Tips and warranty information for phones, tablets, mobile internet devices and watch devices

Learn how to suspend service for a lost or stolen phone, and how to restore it if found.

Learn how to set up and use your business mobile device with TELUS Extended Network.

How to change your phone number within the same province using My TELUS (free of charge).

TELUS Business customers now have mobile coverage in select areas of the Toronto Transit Company (TTC) subway system.

Learn about accessibility at TELUS