You're currently in Business Support. For help with a consumer service, visit our
Can't connect to the internet — For TELUS Business customers
We’re sorry that you’re experiencing Internet connection issues. Here are some troubleshooting steps to help get your services back online.
Before we get started, please ensure:
If you are able to connect but are experiencing slow internet speeds, learn how to .
troubleshoot slow internet speeds
Let’s get started. To help diagnose the problem, first try loading websites on multiple devices (phones, tablets or computers), then follow the appropriate instructions based on the scenario that best describes your situation.
Internet not working for my PC or laptop connected by ethernet cables
Internet not working for my smartphone, tablet or computer connected to my Wi-Fi network
Internet not working for all devices
Still in need of assistance?
Did this article solve your problem?
Yes
No
Related articles
Follow these tips and suggestions if you're experiencing a slow internet connection.
How to find and reboot your modem
Get the most from your TELUS Business Wi-Fi
Learn more about TELUS Boost Wi-Fi 6 and find answers to common Wi-Fi questions.
Measure the speed of your Internet connection and get information on factors that impact your speed.
Learn about accessibility at TELUS