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Troubleshooting for TELUS Business customers: Error message when viewing TELUS Business e.Bill

Configuring your web browser to accept cookies in order to view your e.Bill

If you're able to log in to your account but you're seeing an error message when you try viewing your TELUS Business e.Bill try the following:

Check your Web browser settings

Cookies help you access pages in your account and do not contain your credit card information or email address. Your browser may not be configured to accept cookies.

Internet Explorer

  1. Launch
    Internet Explorer

  2. From the top taskbar, click
    Tools
    NOTE:
    If your browser taskbar is not displayed, press
    Alt
    on your keyboard

  3. Select
    Internet Options
    . The
    Internet Options
    window is displayed

  4. Click the
    Privacy
    tab

  5. Lower
    your privacy setting

  6. When you're finished, click
    OK

If you're still having trouble viewing your bill,
contact us
.

Mozilla Firefox

  1. Launch
    Firefox

  2. From the top taskbar, click
    Tools

  3. Select
    Options
    . The
    Options
    window is displayed

  4. Click the
    Privacy
    tab

  5. From the
    History
    drop-down menu, select
    Remember
    history

  6. When you're finished, click
    OK

If you're still having trouble viewing your bill,
contact us
.

Safari

  1. Launch
    Safari
    .

  2. From the top taskbar, click
    Safari

  3. Select
    Preferences
    .... The
    General
    window is displayed

  4. Click the
    Privacy
    tab

  5. From the
    Block cookies
    section, select either of the following:

    • From third parties and advertisers

    • Never

If you're still having trouble viewing your bill,
contact us
.

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