You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Changing subscriber user names — For TELUS Business customers

Changing a user's name doesn’t affect the billing information, but it can help differentiate your users if you have many lines. It can also help you identify the devices your employees are using.

  1. Log in to your
    My TELUS
     account.

  2. Select
    My Profile
    .

  3. Select
    Change subscriber name
    .

  4. Select the account (if applicable).

  5. Select the
    checkbox for each subscriber
    whose details you wish to change.
    Bulk subscriber name change - My TELUS

  6. Enter each updated
    First name
    and
    Last name
    , then select
    Submit
    .
    Change subscriber name

  7. Select a phone number or email to receive a verification code to confirm your identity.

  8. Enter the 6-digit verification code and select
    Continue
    .

    • You will only need to verify once every 30 minutes.

  9. The name changes will be effective once a success message appears.

Did this article solve your problem?

Yes
No

Related articles

Learn how to manage your TELUS Business account quickly and easily online. Pay your bills, check your data, manage your services and get help around the clock.

Multiple options to make paying your TELUS Business bill easier

Need to see your bill? Have to swap a SIM card? Preparing for a business trip? Do these and many more tasks through your My TELUS profile.

Review your options for an overdue balance, including resolving payment issues related to your TELUS Business bill and setting up a payment arrangement.

Don’t want to log in using your password? Get an email with a link that instantly and securely logs you in to your My TELUS account.

Learn about accessibility at TELUS