If you’re unable to do so, you may be able to avoid service disconnection by making a payment arrangement so as to pay your bill at a later date.
If your account has already been disconnected, once we’ve received your payment arrangement online, we’ll restore your service quickly – typically within an hour. Make sure you turn your phone off and on again to reactivate it. A reconnection fee will still apply.
Make sure to verify your text or email inbox as
you may have already received an email or text message
with the links to make a payment arrangement.
If you have not, you can follow any of the methods below.
Important
: Make sure to respect the payment arrangement you have made. If you miss your payments, your service may be disconnected and you’ll be subject to a reconnection fee. Please note that making a payment arrangement does not prevent late fees. Your credit rating may also be affected.
Make a payment arrangement through our chat
The fastest way to payment arrangement is with TELUS Assist:
Learn how to manage your TELUS Business account quickly and easily online. Pay your bills, check your data, manage your services and get help around the clock.
Review your options for an overdue balance, including resolving payment issues related to your TELUS Business bill and setting up a payment arrangement.