You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Visual voicemail for iPhone — For TELUS Business customers

How to use or activate Visual Voicemail

Visual Voicemail lets you manage your voicemails by reviewing them in a list on your iPhone. You can listen to any message by simply tapping on it – no need to listen to instructions or prior messages.

You can also rewind to any point in case you miss part of the message.

Protect your privacy and security

Create a personal password for your mailbox:

    Activating your Visual Voicemail

    The Visual Voicemail feature will be added to your account within 24 hours of receiving an email or SMS notification from TELUS Business. In the meantime, you should ensure you have the latest version of the carrier settings on your iPhone. (See below.) The most up to date carrier settings are required in order to activate the Visual Voicemail feature.

    Using Visual Voicemail

    Once we add the Visual Voicemail features to your account (within 24 hours of receiving an email or SMS notification), when you tap on the Voicemail icon, your iPhone will display a list of voicemail messages instead of dialing the voicemail system.

    Any existing voicemails already saved in your inbox will remain available after the setup process is complete.

    Further help

    For more information, visit Apple's
    iPhone support
    .

    Did this article solve your problem?

    Yes
    No

    Related articles

    Access your telus.net email account on your Apple iPhone or iPad

    How to join your wireless Internet network from an Apple device

    Learn about the Trade-in Program for business customers, including trade-in rules and instructions on how to deactivate your old iPhone

    Information on Apple's iOS iMessage service for iOS devices

    Create a personal hotspot using your iPhone

    Learn about accessibility at TELUS