Help with late Business payments and overdue balances

Payment issues can occur for the following reasons, but not limited to:

: You can resolve issues related to your bank or payment card by updating your payment information either online or by calling your financial institution. Log in to

My TELUS

to update your payment information.

, here are some tips on how to prevent late payment charges in the future:

If you miss your business billing payment(s), your service may be disconnected and you’ll be subject to a reconnection fee. Your credit rating may also be affected.

Late charges of 2.91% compounded monthly, 41.09% per year (2% compounded monthly, 26.82% per year for Quebec customers), are applied to any overdue balance starting one calendar day after the date shown on your invoice.

Late payments are reported to the credit bureau and added to your credit report at least 30 days after the payment due date.

To avoid late payment charges in the future, we strongly recommend setting up pre-authorized payments. This will have a positive impact on your bureau and will help build your credit. Visit our support article to learn how to

set up and manage pre-authorized payments

.

: If a bill is delayed due to an issue on our end, your account is protected from being charged a late payment fee.

To avoid missing payments, the best option is to always pay your bill immediately. However, if you’re unable to do so, you can make a payment arrangement, also known as a payment plan, to avoid service disruption.

Payment arrangements allow you to divide your balance up to three payment dates. Your account will be protected from interruptions as long as the payment arrangements are followed. It will depend on our payment services for the eligibility and the conditions of a payment arrangement.

Please note that making a payment arrangement does not prevent late fees or possible negative effects on your credit rating.

Your account number can be found in the email billing notification. You can also follow this

guide

on how to find your account number in your My TELUS account.

The best option is to pay your bill immediately. If you’re unable to do so, you might be eligible for making a payment arrangement, which is an agreement to pay your bill at a later date.

To see if you’re eligible for a payment arrangement, go to the page in

My TELUS

. If you’re eligible, you’ll see a link to Set up a payment arrangement.

You can pay by credit card, online by logging in to

My TELUS

or over the phone. Credit card payments will be processed immediately.

You can also make a payment at your bank or financial institution (at the teller or ATM). Please make your payment at least three business days ahead of the due date.

See

How to pay your bill

for more information.

Yes, a late payment can affect your credit score. TELUS regularly reports your credit. And even with payment arrangements, the account will still incur late payment charges.

If you’ve paid your entire overdue balance (or more), you may be eligible to send us an online payment notification.

To see if you’re eligible to send an online payment notification, go to the page in

My TELUS

. If you’re eligible, you’ll see a link to notify us of a recent payment.

Once we’ve received your online payment notification, we’ll restore your service quickly (typically within an hour). Make sure you turn your device off and on again to reactivate it.

Yes. For Mobility services, a reconnection fee of $50 will be applied to your next bill. For other services, a reconnection fee of $45 will be applied to your next bill.

If you’ve paid your entire overdue balance (or more), you may be eligible to send us an online payment notification.

To see if you’re eligible to send an online payment notification, go to the page in

My TELUS

. If you’re eligible, you’ll see a link to notify us of a recent payment.

On some of your bill or collection notices you will see the Clik2Pay icon.

By clicking on the icon/link in your bill or notice, you can pay your bill via e-transfer. Clik2pay is a TELUS partner, and uses bank-grade security and privacy.

There are three easy steps:

Learn more at

Clik2pay

.

To be eligible, you must meet all of the following requirements:

To request your one-time late payment fee credit, visit

telus.com/BusinessBillReview

(My TELUS login required).