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Manage Office Phone voicemail settings

Adjust your voicemail settings

Adjust the number of times your office phone rings before going to voicemail

Did you know you can easily change the number of times your Office Phone rings before the call goes to voicemail? Follow the steps below.

From your Office Phone, wait for a dial tone, then dial
*94
. You should hear 2 quick beeps
Enter the number of rings (from 2 to 9 rings) you want the caller to hear before the call is transferred to voicemail
Hang up. Your number of rings will have been successfully adjusted

Notes
:

These instruction are for Office Phone only, not for Mobility services nor Business Connect (VoIP).
The above steps change your TELUS Office Phone voicemail settings. If you also use an external answering machine, you may need to change its settings, too. Voicemail may go to either the TELUS voicemail or your external answering machine, whichever picks up the call first. For example, if your TELUS voicemail is set for 5 rings but your answering machine is set for 3 rings, your voice messages will go to your answering machine

Using TELUS Office Phone voicemail services allows you to speak to the caller when the caller is leaving you a voicemail. Follow the steps below. 

After the normal rings you will hear a short ring indicating the caller has been forwarded to your mailbox
To listen to the caller, pick up the handset
If you do not want to speak to the caller, simply hang up
To speak to the caller, briefly hang up by pressing the receiver button or press the
link
or
flash
key. The message will stop recording

Voicemail user guide