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Red X

My TV has no video

Red X with 1, 9, or 10

Please
contact us
.

Red X with no number or number other than 1, 9 or 10

  1. Check that the cables have not moved or loosened.

    • Locate your TELUS modem and reboot it.

    • Ensure you see a flashing Internet light before proceeding.

      • Reboot your PVR (even if it is not the device experiencing the red x).

        • Reboot the affected digital box.

        Note
        : Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs
        contact us
         in order for us to identify and fix the root cause of your problem.

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