No internet connection on TELUS Smart Hub for Business

Follow the steps in this article to troubleshoot internet or data issues on your Smart Hub for Business.

Step 1: Check your SIM card.

Device :	Checks :
ZTE 275, 279, 288, ZTE MC8010CA, Huawei B612, B890	Ensure your SIM card is inserted. Ensure your Smart Hub for Business is plugged in and powered on. Confirm that the Wi-Fi lights are on. Make sure your hub is placed correctly . To confirm the problem is with the hub itself, we recommend disconnecting it from any other equipment. This includes TELUS Boost Wi-Fi and cellular booster.
ZTE MC7010CA/ZTE MC889CA (outdoor unit, professionally installed)	Ensure the TELUS Wi-Fi Hub and outdoor unit is plugged in and powered on. Confirm that the power and Wi-Fi lights are lit on the TELUS Wi-Fi Hub. To isolate the problem, ensure to leave in the Ethernet cable that connects to the outdoor unit, but we recommend disconnecting any other equipment. This includes TELUS Boost Wi-Fi and cellular booster.

Find your device below and follow the provided instructions to complete a reboot.

ZTE MF279
:

To turn off the unit, you will need to use the power switch located at the back of the unit on the left side. You need to slide the switch to off.
Note
: Unplugging the unit will not work as the unit is also powered by a battery.
Leave the unit off for about 30 seconds.
Use the same switch to turn on the unit. The reboot process will take about 2 minutes to complete.

ZTE MF288
:

To turn off the unit, you will need to use the power switch located at the back of the unit on the left side. You need to slide the switch to off.
Note
: Unplugging the unit will not work as the unit is also powered by a battery.
Leave the unit off for about 30 seconds.
Use the same switch to turn on the unit. The reboot process will take about 2 minutes to complete.

ZTE MF275R
:

To turn off the unit, you will need to use the power button located at the back of the unit on the right side. You need to press the button for about 1 second.
Note
: Unplugging the unit will not work as the unit is also powered by a battery.
Leave the unit off for about 30 seconds.
Use the same button to turn on the unit. The reboot process will take about 2 minutes to complete.

Huawei B612
:

To turn off the unit, you will need to use the power button located on the front of the unit. You need to press the button for about 1 second. You can also unplug the unit as there is no battery in the device.
Leave the unit off for about 30 seconds.
Use the same button to turn on the unit. The reboot process will take about 2 minutes to complete.

ZTE MC8010CA (indoor unit)
:

ZTE MC7010CA/ZTE MC889CA (outdoor unit with TELUS Wi-Fi Hub)
:

Unplug the power cord for both the outdoor unit and the TELUS Wi-Fi Hub.
Leave both units off for about 30 seconds.
Reconnect the power for the outdoor unit only.
Wait for three minutes before reconnecting the TELUS Wi-Fi Hub.
The reboot process will take about 5 minutes to complete. The LED on the front of the TELUS Wi-Fi Hub should turn solid green.