Troubleshooting for TELUS Business customers: Optik TV remote control issues

Clear any objects in front of the TV and digital box

Try replacing the batteries in your remote control

From your remote control, press the button.

Press and hold the button for at least 3 seconds. The green LED next to the remote’s Optik power button will flash twice if successful

Enter the code using the remote's keypad. The green LED next to the remote’s Optik power button will again flash twice if successful, indicating that the remote has been reset to the original factory settings.

Clear any objects in front of the TV and digital box

Try replacing the batteries in your remote control

From your remote control, press the button until is selected, then press the button.

Press and hold the button for at least 3 seconds. The remote’s light will flash twice if successful

Enter the code using the remote's keypad. The remote’s light will flash twice if successful, indicating that the remote has been reset to the original factory settings.

Clear any objects in front of the TV and digital box

Try replacing the batteries in your remote control

From your remote control, press the mode button, then press .

Press and hold the button

Without releasing the STB button, press and hold the button

Release both buttons. All mode buttons will flash twice if successful

Enter the code using the remote's keypad. The button will flash twice if successful, indicating that the remote has been reset to the original factory settings.