You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Other factors impacting your wired internet speed

Troubleshoot your slow wired internet

If you found that the
speed tests
 are in line with your Internet plan but you are still experiencing slow speeds, the problem may not be with your internet service but a result of other factors.

Please find below details of other factors that may impact your speed experience and steps you can take.

Slow connection at certain times of the day

If you’re receiving a slow connection at certain times of the day, it is likely that your bandwidth is being used by other devices in your home.

  • Try turning off any devices you do not require to be connected in order to free up bandwidth

  • If you find that you consistently have multiple devices using up your bandwidth, consider upgrading your
    plan

Only experiencing slow speeds on certain devices

If you’re experiencing a slow connection only on some devices, it is likely that you are experiencing a device-based issue.

  • Ensure your operating systems and drivers on your devices are up to date. Check the device manufacturer’s website for further assistance

  • Upgrade to a newer device

Slow connection on a specific website

If you’re experiencing slow speeds on a specific website, but others are working fine, the problem isn’t with your internet service.

  • The website is likely experiencing technical issues. We recommend waiting some time before checking again

If you find you are still experiencing speed issues please
contact us
 for further assistance.

Did this article solve your problem?

Yes
No

Related articles

Follow these tips and suggestions if you're experiencing a slow internet connection.

How to find and reboot your modem

We’re sorry that you’re experiencing Internet connection issues. Here are some troubleshooting steps to help get your services back online.

Get the most from your TELUS Business Wi-Fi

Learn more about TELUS Boost Wi-Fi 6 and find answers to common Wi-Fi questions.

Learn about accessibility at TELUS