Troubleshooting Plaid errors for TELUS Business customers

This error can occur for the following reasons:

If you get this error, you can try to connect your bank account again in a few hours or the following day. Or, you can manually set up pre-authorized payments instead.

This error may occur if your institution is experiencing temporary technical problems.

If you get this error, you can try to connect your bank account again in a few hours or the following day. Or, you can manually set up pre-authorized payments instead.

This error can occur for the following reasons:

If you get this error, log in to your financial institution and complete any setup steps that appear there.

Also check for any settings that might be blocking access to third-party apps. For example: You may need to create a third-party application password first or your third-party access setting may be disabled. These settings can usually be configured online, but there are some financial institutions that require you to call in or visit a branch in-person.

Once you complete these steps, you can try connecting your bank account with Plaid again.

If you can’t access your financial institution at this time, you can manually set up pre-authorized payments instead.

This error may occur if you didn’t select the account you want to connect within the five-minute time period.

If you get this error, you can go back to the start of the Plaid flow and link your bank account again.

This error can occur for the following reasons:

If you get this error, double-check that you selected the correct financial institution and that your login credentials are accurate. To verify your credentials, you can try logging in to your financial institution’s website or app using the same username and password.

Next, try logging in and connecting your account again using Plaid.

: Your institution may lock your account after 3 to 5 unsuccessful login attempts.

This error can occur for the following reasons:

If you get this error, you can go back to the start of the Plaid flow and try to link your bank account again. Double-check that your security answer is correct.

If the error continues, you might need to update your two-factor authentication settings or contact information with your financial institution. Or, you can manually set up pre-authorized payments instead.

This error can occur if you entered an invalid one-time passcode.

If you get this error, double-check your code and enter it again.

If the error continues, you might need to update your two-factor authentication settings with your financial institution. Or, you can manually set up pre-authorized payments instead.

This error can occur if you entered your login credentials incorrectly after more than 3 to 5 attempts, triggering the institution’s fraud protection systems and the locking of your account.

If you get this error, work with your financial institution to unlock your account. You can try to log in directly to your financial institution’s website or app and follow the steps provided to unlock your account.

Once unlocked, try linking your bank account again. Or, you can manually set up pre-authorized payments instead.

This error can occur for the following reasons:

If you get this error, connect a bank account from a different financial institution. If you don’t have another bank account, you can manually set up pre-authorized payments instead.

This error can occur if Plaid doesn’t currently support the specific type of multi-factor authentication used by your financial institution.

If you get this error, try connecting a bank account from a different financial institution or manually set up pre-authorized payments instead.

This error can occur for the following reasons:

If you get this error, try connecting a bank account from a different financial institution or manually set up pre-authorized payments instead.

This error can occur if your financial institution is no longer supported on Plaid's platform.

If you get this error, try connecting a bank account from a different financial institution or manually set up pre-authorized payments instead.

If you get another error while connecting your bank account with Plaid, try connecting it again or manually enter your banking details instead.

You can also search for information about the issue you’re experiencing in

Plaid's Help Centre

(available in English only).

If you have more questions about Plaid, view

common questions about Plaid for TELUS Business customers

or visit

Plaid’s Help Centre

(available in English only).