Frequently asked questions (FAQ) about pre-authorized payment discounts — For TELUS Business customers

To qualify for the discount, business customers must meet the following requirements:

Each eligible subscriber on your account will receive a monthly discount of up to $10. This discount will take effect on the billing cycle in which you meet all of the above requirements. That means if you meet all the requirements in your current billing cycle, you’d see your first discount on your next bill.

The discount amount is $5 when pre-authorized bank payments or pre-authorized credit payments are active on your account.

: With the discount, business customers get $5 off each month for each subscriber on an eligible in-market rate plan when pre-authorized bank payments or pre-authorized credit payments are active on the account. This applies to all customers who activated their plan prior to April 8, 2025. If existing customers change their rate plan, they will be switched to the current in-market discount amount.

: With the discount, business customers get $10 off each month for each subscriber on an eligible in-market rate plan when pre-authorized bank payments are active on the account. This applies to all new customers or existing customers who changed their rate plan after April 8.

Check the page in

My TELUS

to see total savings you're eligible for based on the different pre-authorized payment types.

No, you’ll receive the full discount on your next bill. No partial credits are issued.

The pre-authorized payments discount is available to business customers on

eligible mobility plans

.

To see the list of eligible plans, visit

telus.com/plans

. (Click on to learn more about each plan.) If you’re not subscribed to any of these plans, you’ll need to switch over to one of them to qualify for the pre-authorized payments discount.

In addition to being on an

eligible mobility plan

, business customers must enrol in pre-authorized payments to receive the discount. The discount will be automatically applied for eligible subscribers when pre-authorized payments are active on the account.

The discount will take effect on the billing cycle in which you meet all of the eligibility requirements. That means if you meet all the requirements in your current billing cycle, you should see your first discount on your next bill.

Yes. The discount will take effect on the billing cycle in which you successfully set up pre-authorized payments in your

My TELUS account

. That means if you set up pre-authorized payments in your current billing cycle, you’d see your first discount on your next bill.

The discount will only be issued to subscribers that are on an

eligible mobility plan

. If all lines on the account meet the

eligibility criteria detailed in this article

, then each line will receive the discount.

If you discontinue pre-authorized payments, your credit card expires‌ or your pre-authorized payments fail twice, the discount will not be applied to your current billing cycle, even if you’re on an eligible plan.

No. Payments set up through your bank are not eligible for the pre-authorized payments discount.