Resetting a Network Access Hub modem for TELUS Business customers

The Network Access Hub, is a next generation fibre optic gateway with a modern and understated design that supports premium gigabit speeds for Business customers.

The Network Access Hub is compatible with fibre installs and supports Static IP Subnet and legacy DHCP static IP. This modem pairs with the Boost to enable wireless connections.

Factory resetting your modem will put all the settings back to default configuration. You should only do this if you are instructed to do so by one of our agents or one of our support articles.

To reset your TELUS Network Access Hub to its original factory settings:

: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs

contact us

in order for us to find and fix the root cause of your problem.