Frequently asked questions (FAQ) about Samsung Galaxy Watch — For TELUS Business customers

The customer must be part of one of the following:

Yes, with amazing coverage and fast, reliable service, you can stay connected across the country with your Samsung Galaxy Watch.

No, currently you cannot roam with your Samsung Galaxy Watch. You can continue to use your Samsung Galaxy Watch with Bluetooth enabled while travelling to make and receive calls, and send and receive text messages. Your Samsung smartphone will also continue to function as normal.

Yes, if your Samsung Galaxy Watch is connected to a cellular network or Wi-Fi, your watch can do everything that it normally does, even if your Samsung smartphone isn't nearby. Your paired Samsung smartphone must be powered on and connected to Wi-Fi or the TELUS network to send or receive text messages and email.

You can, however, make calls from your Samsung Galaxy Watch even when your Samsung smartphone is turned off.

Eligible customers can activate their Samsung Galaxy Watch by following the activation instructions on their Samsung smartphone. They will be prompted to add the plan when they set up their Samsung Galaxy Watch through their Samsung Galaxy Watch app.

Self-serve activation requires customers to have the following:

Users will only be able to register for select plans through the self-serve activation process.

If a Business customer experiences difficulty activating their Samsung Galaxy Watch, they will need to call TELUS directly at 1-866-558-2273 or visit a TELUS location to activate their Watch on a Small Business Watch plan. Corporate customers must visit a dealer location or call TELUS directly.