A user with Master control of the system can cancel an alarm on their TELUS Secure Business app. To do so, the user must open the mobile app within 90 seconds of an alarm and press
Cancel
for three seconds. An alarm can only be cancelled on a mobile device every five minutes
Note
: All alarms cancelled on the panel or in the mobile app, apart from police intrusion, will still result in a phone call from the CMS to our customers or their emergency contacts to ensure their business is safe. Cancelling an alarm in the app will disarm the customer’s system. It can be rearmed at any time within the app.