Set up 2-step verification for My TELUS

To verify your identity, you’ll be sent a verification code via text.

: If you didn't receive a code, try resending it or select a different contact method.

In case you lose access to the phone you’re using for 2-step verification, you’ll need another way to verify your identity. This is called your recovery method.

2-step verification is now enabled. This means the next time you or someone else tries to log in on a new device or browser, they’ll be asked to enter a verification code, which you can find in your My TELUS app on the mobile phone you used to set up 2-step verification.

At this step you can also view and save your backup codes. These will be useful in case you lose access to your primary phone and your recovery methods.

: We recommend you also write these down or store them somewhere safe.