You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Office Phone Call Return explained

How to retrieve the number from your last incoming call

Call Return

  1. Dial
    *
    69
    to hear the last number to call your line

  2. Select
    9
    to repeat the number

  3. Select
    1
    to dial the number, otherwise hang up

  4. If you reach a busy signal after selecting
    1:

    • Press
      *
      89
      to cancel your
      *
      69
      request

    Notes
    :

    • Call Return works even if you're on the phone and unable to answer

    • It will not return calls to some wireless numbers or to numbers marked "Private" or "Unknown"

    • If you try returning the call and the line is busy, Call Return will automatically monitor the line for 30 minutes and notify you with a distinctive ring when it is free

    • A fee of $3 per use will apply, up to a maximum of $15 per month if not part of a bundle

    Busy Call Return

    If you get a busy signal and hear "This number is busy...":

    1. Select
      *
      and then hang up to turn on Busy Call Return. Or hang up, and then pick up your phone and select
      *
      66

    2. Hang up again and we'll redial the number for up to 30 minutes

    3. When the line is free, your phone will make a distinctive ring. Pick it up for the call to be connected

    4. Select
      *
      86
      to cancel your
      *
      66
      request

    Notes
    :

    • Unless you subscribe to Call Return in your Home Phone bundle, a fee of $3 per use will apply, up to a maximum of $15 per month

    • Some fax machines, modems and autodialers do not recognize the Busy Call Return recording. Select *03 to turn off the prompt for that call

    • Busy Call Return does not work with numbers starting with 280, university registration lines, some wireless numbers and very busy commercial lines

    Troubleshoot Call Return

    Pay-per-use block

    Your account may have a pay-per-use block on it. This will prevent you from using any features that are pay-per-use, including Call Return.

    Log in
     to your account and check if you have a pay-per-use block added to your account. You can
    contact us
     to get this block removed.

    Phone not recognizing * (star) commands

    The most common cause for the Call Return not working is that you have your phone set to pulse instead of tone. If touch tone is not activated, the system will not recognize your commands. To fix this:

    1. On your phone, look for a switch that allows you to set your phone to
      pulse
      or
      tone
      . The switch is typically located on the side of the phone, or sometimes on the bottom

    2. Switch to
      tone

    3. Try using Call Return on another telephone in the home

    Downloads

    Did this article solve your problem?

    Yes
    No

    Related articles

    Call Forward automatically forwards your calls to another number from your Office Phone for TELUS Business.

    How to block phone calls from private callers

    How to access messages from your office phone or any other phone

    10 calling features you can activate or deactivate using “* + number”

    Learn about accessibility at TELUS