TELUS Device Care for TELUS Business customers

• Provides coverage for accidental damage and extends manufacturer's warranty for two additional years

• Provides protection against up to two damage incidents during a continuous 24-month period

• Ability to file a claim over the phone or online and a replacement device is shipped to you the very next business day

• A lost or stolen device

• Changes or enhancements to your phone

• Abuse, misuse, or intentional acts

• Problems with the phone before your enrollment was in effect

• Failure caused by computer viruses

• Accessories

• Any cosmetic damage

• Manufactures defects during the first year, i.e. a device malfunction within first 12 months – this is covered at no cost through the

  standard TELUS repair program

Service replacement fee schedule

• Call Asurion at

  1-866-281-4537

  ; or

• Submit online at

  phoneclaim.com/telus

• Phone number of the mobile device

• IMEI number

• Postal code

• Device manufacturer and model (i.e. Samsung S6, Blackberry PRIV)

• A credit card to pay the service replacement fee

• For more information,

  phoneclaim.com/telus

• Customer enrolled in Device Care

  between July 16, 2017 and Mar 21, 2018

  will continue to carry current service terms and service charges except the program term would remain 24 months

• Customer enrolled in Device Care

  before Jul 16, 2017

  will continue to carry old terms and service replacement charges

• Refer complete terms and conditions at

  phoneclaim.com/telus