You're currently in Business Support. For help with a consumer service, visit our
The Internet Code of Conduct for TELUS Business customers
Information on the CRTC Internet Code of Conduct and American Sign Language (ASL) video
Information about the CRTC Internet Code
The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Internet Code so that customers of Internet services are better informed of their rights and responsibilities contained in their contracts with Internet service providers.
The Internet Code of Conduct
Effective January 31, 2020, the CRTC has introduced the Internet Code of Conduct. To learn more about your rights as an Internet consumer, visit the .
CRTC website
If you experience difficulty with your service, you can with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the may be able to assist you.
contact us
Commission for Complaints for Telecom-television Services (CCTS)
The Internet Code of Conduct in ASL
Video 1:
Video 2:
Video 3:
Video 4:
Video 5:
Video 6:
Video 7:
The Internet Code - Contracts & billing – Getting started
The Internet Code - Terminology - Contracts & billing – Fees
The Internet Code - Contracts & billing – Documents, policies and notifications
The Internet Code - Networks
The Internet Code - Devices & tech support
The Internet Code and your rights as a customer
The Internet Code - Methods to manage data use
Did this article solve your problem?
Yes
No
Related articles
Business Connect users and Admins can increase or decrease the amount of rings you and the caller will hear before calls are sent to voicemail
As admin, you can change the greeting that is heard when calling the main number of your TELUS Business Connect Office Phone system.
TELUS Business Connect® Services
E911 description, service locations and tips on VoIP Android apps
Find out the cost for a device setup or rate plan change
Learn about accessibility at TELUS