Frequently asked questions (FAQ) about Toll Free Number Service — For TELUS Business customers

Toll Free service is a one-way incoming long distance service that allows a business to receive calls at no charge to the caller.

Yes, pending the availability of the number requested.

A Toll Free number can also start with 888, 877, 866, 855, 844 and 833.

There is no service charge for setting up a new number.

Yes, you can choose how Toll Free calls will be routed based on pre-specified criteria such as originating area code, time of day, busy signal or no answer.

You can receive a separate bill for your Toll Free service or you can consolidate it with your existing TELUS bill.

Your Toll Free number can be listed with Canadian toll-free directory assistance at

1-800-555-1212

at no additional charge.

Yes.

You can specify coverage by area code, province, Canada only, or Canada and the United States. This flexibility helps you save money by eliminating Toll Free callers that may be calling from outside your company’s service area.

TELUS does not provide international Toll Free numbers.

Yes. Please

contact TELUS

for more information on how to port your number from your current provider to TELUS.

You have the option of viewing the call origin or the Toll Free number dialed.

Yes. TELUS provides view-only access to see the routing of your Toll Free numbers at no charge, and full access with the ability to manage the routing of Toll Free termination and features for a monthly fee via the

TELUS Evolve Web Portal

.

Please contact your Account Manager or the TELUS Long Distance Implementation Team at

telus.roc@telus.com

.

Please view the following user guides and videos:

The Toll Free number can terminate to most 10-digit telephone numbers.

Please view this video guide:

Yes.

Yes. This is a good idea if you have customers who fax their orders to you.

The number of calls is limited to how many calls you can receive on the terminating number.

Yes, our optional routing features give you the flexibility to route your calls to different terminating locations.

US termination is only allowed in instances where the majority of calls will originate within Canada. Please reach out to the TELUS Long Distance Implementation Team at for more information.

Download the

TELUS Toll Free brochure

to learn more.

Please call

1-877-710-0404

, Mon - Fri: 9am - 5pm (local time)

For Toll Free assistance, please contact the TELUS Long Distance Implementation Team at

telus.roc@telus.com

.