Transfer your phone number to TELUS Business

Before you begin the number porting process, please ensure the following:

Once the transfer is complete, your phone number will be cancelled with your old service provider.

: You’ll also remain responsible for any outstanding device balance or service agreement from your old service provider.

For Canadian numbers, excluding Koodo and Public Mobile: Follow these steps below to complete the section on the checkout page.

: Keep your device with your old SIM (or eSIM) nearby and keep your number active with your old service provider until you complete the transfer. You’ll need it to verify your transfer request.

For Koodo and Public Mobile numbers, follow the steps below to complete your transfer:

If you have an eSIM with your old provider, follow our guide below to confirm your request to move your number to TELUS.

It may take up to two and a half hours to transfer your phone number to TELUS. You can track the status of your transfer at any time with these steps:

If you’d like to view more details about the phone number(s) being transferred:

Before you move your TELUS Business number to another provider, please call one of our TELUS team members first to let them know you’re looking to transfer out.

They can be reached by going to the

Contact us page

and clicking on > :