How to troubleshoot ADC-VDB750 Doorbell Camera for TELUS Business customers

Verify that the TELUS Secure Business app is updated to the most recent version.

In , verify that the slider is all the way to the right.

Log in

to the web portal.

Select .

Select .

Using the dropdown menu, select the desired video device.

Select .

Use the slider to adjust the doorbell call volume.

Select .

Log in to the TELUS Secure Business app (

iOS app download/Android app download

).

Tap .

Tap the gear icon.

Under the section, select the desired camera.

Under menu, tap on Video.

Using the drop-down menu, select the desired video resolution.

Select .

Verify that the media volume on the mobile device is not muted and the sound is turned up.

Verify that the app has access to the mobile device's microphone.

Verify that the mobile device does not have any settings enabled.

Verify the phone is on its most current OS version.

Test other apps for audio functionality.

Listen for sound out of the device's speaker as well as with headphones to determine if the issue is related to one of these.

On another mobile device, test hearing audio in the app.

Download a clip to see if both voices can be heard.

Verify that the TELUS Secure Business app has access to the mobile device's microphone or test two-way audio on another device.

Verify that the app user has pressed the talk button.

Press and hold the button on the doorbell for 40 to 45 seconds until the LED starts flashing yellow, then release.

Wait for the device to reboot.

Press and hold the button on the doorbell for 45 to 50 seconds until the LED starts flashing red and green, then release.

Wait for the device to reboot.

Re-enroll the device.

Log in to the

web portal

.

Select .

Select .

Using the drop-down menu, select the desired camera

Select .

Using the drop-down menu, select the desired video resolution.

Select .

Press and hold the button on the doorbell for 40 to 45 seconds until the LED starts flashing yellow, and then release.

After the device reboots, try connecting again.

If issues persist, factory reset the video doorbell.

Press and hold the button on the doorbell for 45 to 50 seconds until the LED starts flashing red and green, and then release.

Wait for the device to reboot.

Re-enroll the device.

If the device rebooted (flashing red LED), verify that the device boots to AP mode (flashing white LED). If the LED is not white after two minutes, hold down the doorbell button and release when the LED begins to blink white (about 35 seconds).

On an internet-enabled device, connect to the Wi-Fi network ADC-VDB750 (XX:XX:XX) where XX:XX:XX is the last six characters of the ADC-VDB750’s MAC address, which is located on the device or on the packaging.

If the device rebooted (flashing red LED), verify that the device boots to AP mode (flashing white LED). Hold down the doorbell button and release when the LED begins to blink blue (about 30 seconds).

Activate WPS mode on the router. The device will begin to connect to the Wi-Fi network. The LED will be solid green when the connection is complete.

Log in

to the web portal.

Select .

Select .

Select the "pencil" icon on the desired rule.

Select .

Select .

Select .

Using the slider, adjust the sensitivity up to increase the sensitivity or down to decrease the sensitivity.

Select .

Log in to the TELUS Secure Business app (

iOS app download

/

Android app download

).

Tap .

Tap the gear icon.

Tap .

Tap the "pencil" icon on the desired rule.

Using the slider, adjust the sensitivity up to increase the sensitivity or down to decrease the sensitivity.

Tap .